Professional Services Consultant – Self Service
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Job Description
Professional Services Consultant deploying Abnormal AI’s cybersecurity SaaS across Microsoft 365 and Google Workspace. Managing high-volume self-serve implementations to rapid customer value.
Responsibilities:
- Own a large, high-turnover portfolio of self-serve deployments and meet the 12-day time-to-value target
- Manage go-live intake, activation, and follow-up through structured communication, guides, Abnormal Academy, and the customer portal
- Conduct occasional one-off customer calls when needed
- Monitor and triage deployment health daily across open deployments
- Troubleshoot deployment blockers using internal runbooks
- Escalate non-standard technical or relationship issues to Senior Professional Services Consultants, Support, or Engineering
- Guide customers in activating purchased products across Microsoft 365 and Google Workspace
- Help customers adopt platform best practices and realize full value
- Identify blockers and coverage gaps early and escalate risks
- Keep account teams aligned on status, risks, and next steps
- Uphold quality standards and strengthen the Professional Services customer-satisfaction program
Requirements:
- Candidates based on the West Coast
- Skilled in deploying and managing SaaS products across large portfolios of customer environments
- Experience with cloud platforms such as Azure and Google Cloud
- Understanding of networking basics, security protocols, and email security concepts including SPF, DKIM, and DMARC
- Strong technical analysis skills for diagnosing and resolving complex deployment issues
- Ability to explain complex technical steps clearly and actionably in writing to non-technical customers
- Ability to manage a large, high-turnover volume of concurrent projects and meet fast deadlines
- Experience using AI tools to templatize repeatable work
- 2+ years in technical support or Professional Services consulting delivering enterprise-grade cybersecurity-related SaaS platforms in a high-growth environment
- Experience in a high-volume, digital, or tech-touch delivery model preferred
- Comfort with Salesforce/CRM and customer-success platforms such as Gainsight preferred
- Knowledge of API use and integration processes preferred
- BS degree in Computer Science, Information Systems, or a related field preferred
Benefits:
- Bonus or incentive compensation may be available
- Equity may be available
- Comprehensive benefits package
- Pre-employment checks aligned with security and privacy standards
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