Professional Services Consultant

Posted 1hrs ago

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Job Description

Professional Services Consultant with CAD 2D/3D expertise in the fashion and automotive industries. Seeking to enhance client success with Optitex's software solutions in Latin America.

Responsibilities:

  • Assist with pre-sales activities, including delivering presentations to small/medium-sized customers and large enterprises
  • Support the organization of company initiatives such as webinars, trade show preparation, marketing launches, etc.
  • Support post-sales activities, including, but not limited to, customer onboarding, technical and consultative support, and general account and relationship management
  • Develop a strong understanding of clients' business needs and objectives
  • Strategically pursue new account growth opportunities with existing clients by building credibility and aligning Optitex products with customer needs
  • Ensure products and services are delivered to the customer's satisfaction, on time, within scope, and within budget
  • Assist in preparing presentations, RFIs, RFPs, etc.
  • Communicate the progress of customer implementations to internal and external stakeholders
  • Perform periodic quality control tests to ensure solutions meet quality standards
  • Actively solicit and follow up on customer feedback regarding implementations and services
  • Represent the voice of the customer in product, service, and workflow design
  • Achieve and maintain a comprehensive understanding of the full range of software and services offered
  • Help customers achieve their goals by enabling them to use our solutions and services to their full potential

Requirements:

  • Minimum of 3 to 5 years of professional experience in automotive trim design and development or a similar area, with broad knowledge of modeling and related processes
  • Experience with 2D/3D modeling software (Gerber, Lectra, etc.)
  • Experience with Adobe Illustrator/Photoshop for fashion and textile design
  • Knowledge of CAD/CAM design software (Nedgraphics, Kaledo, etc.) is a plus
  • Excellent communication skills and a strong team player
  • Ability to prioritize tasks and meet deadlines
  • Strong organizational skills and attention to detail
  • Quick learner, comfortable working with a wide range of software
  • Help Desk / Technical Support experience with strong problem-solving skills
  • Remote work with possible travel requirements
  • Fluent Portuguese and Spanish required; English is an additional advantage