Professional Services Consultant
Posted 1hrs ago
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Job Description
Professional Services Consultant with CAD 2D/3D expertise in the fashion and automotive industries. Seeking to enhance client success with Optitex's software solutions in Latin America.
Responsibilities:
- Assist with pre-sales activities, including delivering presentations to small/medium-sized customers and large enterprises
- Support the organization of company initiatives such as webinars, trade show preparation, marketing launches, etc.
- Support post-sales activities, including, but not limited to, customer onboarding, technical and consultative support, and general account and relationship management
- Develop a strong understanding of clients' business needs and objectives
- Strategically pursue new account growth opportunities with existing clients by building credibility and aligning Optitex products with customer needs
- Ensure products and services are delivered to the customer's satisfaction, on time, within scope, and within budget
- Assist in preparing presentations, RFIs, RFPs, etc.
- Communicate the progress of customer implementations to internal and external stakeholders
- Perform periodic quality control tests to ensure solutions meet quality standards
- Actively solicit and follow up on customer feedback regarding implementations and services
- Represent the voice of the customer in product, service, and workflow design
- Achieve and maintain a comprehensive understanding of the full range of software and services offered
- Help customers achieve their goals by enabling them to use our solutions and services to their full potential
Requirements:
- Minimum of 3 to 5 years of professional experience in automotive trim design and development or a similar area, with broad knowledge of modeling and related processes
- Experience with 2D/3D modeling software (Gerber, Lectra, etc.)
- Experience with Adobe Illustrator/Photoshop for fashion and textile design
- Knowledge of CAD/CAM design software (Nedgraphics, Kaledo, etc.) is a plus
- Excellent communication skills and a strong team player
- Ability to prioritize tasks and meet deadlines
- Strong organizational skills and attention to detail
- Quick learner, comfortable working with a wide range of software
- Help Desk / Technical Support experience with strong problem-solving skills
- Remote work with possible travel requirements
- Fluent Portuguese and Spanish required; English is an additional advantage




















