Property & Casualty Licensed Insurance Representative – Non-Sales
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Job Description
Remote licensed insurance representative handling inbound and outbound customer inquiries for TP, a global digital business services provider. Resolving policy and healthcare-related issues through web-based tools.
Responsibilities:
- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service
- Communicate appropriately with customers, exercising retention efforts if needed
- Identify comparison-shopping customers and assist with the correct price plan
- Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
- Use web-based tools to resolve inquiries and ensure a positive customer experience
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Dedicated workspace located near the router for a hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download and 10 Mbps upload
- ISP under 50ms
- Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits:
- Medical, vision, and dental benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(k) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
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