Property & Casualty Licensed Insurance Representative
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Job Description
Licensed insurance representative resolving customer inquiries for TP, a global digital business services provider. Handling sensitive information, retention efforts, and healthcare-related customer needs remotely.
Responsibilities:
- Serve as a primary point of contact for clients
- Manage inbound and outbound customer communications
- Use web-based tools to resolve customer inquiries
- Handle and respond carefully to all inbound and outbound inquiries
- Provide excellent customer service through active listening
- Handle confidential customer information sensitively
- Aim to resolve issues on the first call
- Communicate appropriately with customers and exercise retention efforts when needed
- Identify comparison-shopping customers and assist with contract terms and correct price plans
- Compassionately handle sensitive healthcare, education, and prevention-planning situations
- Collaborate with team members, supervisors, and support departments to resolve issues and achieve performance goals
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Ability to follow established procedures
- Ability to collaborate effectively with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
- Sharp critical thinking skills
- Dedicated workspace near router for hardwired Ethernet connection
- Internet speed of at least 15 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
- Proof of internet speed required
- Must reside in one of the specified eligible U.S. states
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Limitless career advancement opportunities
- Inclusive and diverse workplace culture
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