Protheus Consultant – Materials
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Job Description
Analista de Materiais Protheus at Logithink ensuring system support and customer success. Collaborating in material modules and production with focus on effective solutions.
Responsibilities:
- Actively work on the support queue, ensuring SLA compliance with a focus on productivity.
- Investigate incidents in the Materials and Production modules, identifying whether the cause is a process error, configuration issue, or system failure.
- Apply technical and functional solutions accurately, ensuring that fixes do not impact other routines.
- Assist end users, understanding their pain points and providing clear guidance to prevent recurrence of issues.
- Document applied solutions in detail to enrich our internal knowledge base.
Requirements:
- Strong knowledge of the Purchasing, Inventory, Billing and PCP (Production Planning and Control) modules.
- Ability to manage and resolve multiple tickets per day with accuracy.
- Critical judgment to analyze logs, tables and processes before proposing a solution.
- Customer-success focus and commitment to the stability of the Protheus environment.
- SQL knowledge to perform table queries and data diagnostics.
- TOTVS certification in Protheus modules (preferred).
- Experience integrating Protheus with other systems (preferred).
- Logistics and Execution: Freight Management (GFE), TMS (Transport Management) and WMS (Warehousing) (preferred).
- Management and Planning: Contract Management and OMS (Order Management System) (preferred).
- ADVPL skills for reading and understanding triggers, formulas and custom custom routines (preferred).
Benefits:
- Work model: Remote (Home Office)
- Engagement: Contractor (PJ) or Cooperative (to be agreed)
- Hours: Full-time, permanent position
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