Quality Assurance Manager
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Job Description
Quality Assurance Manager overseeing quality assurance and testing activities for Anytime Mailbox. Leading QA team to ensure high-quality product delivery and continuous improvement.
Responsibilities:
- Oversee the quality assurance and testing activities of the quality assurance team.
- Lead efforts in project estimation and requirements analysis to establish realistic timelines and allocate resources effectively.
- Facilitate discussions on new feature requirements, prioritize testing tasks, and manage the triage of reported defects.
- Participate in regular leadership meetings and rituals as part of the Technology organization.
- Review existing standards and policies to identify opportunities for enhancing efficiency and improving processes.
- Establish quality assurance procedures to conduct testing and report QA findings.
- Delegate and manage testing tasks within the quality assurance team.
- Define and review test coverage, scope, limitations, and strategy for testing tasks.
- Track and report on testing activities, including test progress, results, coverage, required resources, and reported defects.
- Proven expertise in developing and implementing test automation strategies (e.g., Selenium, Cypress, Playwright).
- Experience with testing in CI/CD (Continuous Integration/Continuous Delivery) environments (e.g. Azure DevOps, Jenkins, GitLab CI).
- Proficiency in different types of testing: Performance, Security, and API testing.
- Experience with cloud environments (AWS, GCP, or Azure).
- Conduct screening and interviews for quality assurance candidates.
- Mentor, lead, motivate, and provide guidance to quality assurance team members.
- Cultivate a culture of learning and experimentation, encouraging the team to explore emerging technologies and incorporate them into testing practices.
- Regularly provide review and feedback to employees and leadership on the performance of individuals within the quality assurance team.
- Define, monitor, and report on key Quality Assurance Key Performance Indicators (KPIs) such as defect escape rate, mean time to detect/resolve (MTTD/MTTR), and test coverage metrics.
- Continuously explore and experiment with emerging technologies to understand their implications and potential benefits for the organization.
- Lead initiatives to integrate innovative solutions into existing systems, driving competitive advantage and future-proofing operations.
- Stay informed on industry trends to anticipate shifts and recommend strategic adaptations to technology investments.
- Assess the impact of new technologies on operational processes and ensure seamless implementation with minimal disruption.
Requirements:
- 7+ years of experience in Software Quality Assurance, with at least 3 years in a leadership or management role
- Strong experience leading QA teams across web based enterprise applications
- Proven expertise in developing and implementing automation strategies using tools such as Selenium, Cypress, or Playwright
- Hands on experience with CI CD environments such as Azure DevOps, Jenkins, or GitLab CI
- Strong understanding of test strategy development, test planning, estimation, and risk based testing approaches
- Experience managing functional, regression, performance, security, and API testing initiatives
- Proficiency in API testing and performance testing tools
- Experience working with cloud environments such as AWS, Azure, or GCP
- Strong understanding of Agile Scrum methodologies and participation in sprint planning, backlog grooming, and release management
- Experience defining and tracking QA KPIs such as defect escape rate, test coverage, MTTD, and MTTR
- Ability to review system architecture and collaborate with Engineering teams on quality improvements
- Experience recruiting, mentoring, and performance managing QA engineers
- Strong analytical skills with the ability to interpret testing data and provide actionable insights to leadership
- Excellent communication and stakeholder management skills across technical and non technical audiences
- Strong verbal communication skills
- Quick learner and able to develop subject matter skills
- Being able to manage multiple projects at the same time
- Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
- Quiet workspace, conducive to video meetings & calls
- Access to a reliable high-speed Internet connection; at least 25MBPS.
- Double monitors preferred but not required (if available)
Benefits:
- Work from Anywhere Setup
- Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.
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