Quality Management Specialist
Posted 18ds ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Quality Management Specialist reviewing contract deliverables for quality assurance controlling adherence to quality standards. Supporting UAT and driving corrective actions on adverse quality trends.
Responsibilities:
- Perform quality control review of all work products and deliverables to meet the QASP standard of 98% accuracy, including correct grammar, punctuation, spelling, and formatting appropriate for the intended audience.
- Develop plans and programs for achieving and maintaining product and service quality throughout the deliverable life cycle.
- Support End-to-End testing and UAT for Veteran and Family Member Program (VFMP) Modernization projects, including UAT Plans, test cases, test scenarios, End-to-End Test Plans, test schedules, and tester training.
- Maintain a Production Defect and Issue Tracker logging all opened and closed defects and issues, including detailed descriptions, dates, owners, next steps, and required escalations.
- Monitor operations to prevent the production of defects and verify adherence to quality plans and requirements.
- Analyze and investigate adverse quality trends or conditions and initiate corrective action, including firm commitments for changes needed to meet standards.
- Develop and apply performance metrics to monitor program status, and analyze metrics to make recommendations for improvement.
- Validate that automation and modernization tools meet 100% of agreed business requirements during User Acceptance Testing prior to deployment.
Requirements:
- 4 years of experience in quality management, quality assurance, or deliverable quality control, preferably supporting government programs.
- Bachelor’s degree in a related field.
- Demonstrated experience developing and executing quality plans, monitoring adherence to quality requirements, and driving corrective action.
- Experience supporting UAT or End-to-End testing, including developing test cases, test scenarios, and test schedules.
- Familiarity with quality management systems, tools, and techniques such as Lean Six Sigma, CMMI, ISO 9000/9001, or the Malcolm Baldrige criteria.
- Strategic thinker with a forward-looking approach to marketing trends and technologies.
- Strong problem-solving skills and the ability to think critically.
- Ability to manage competing deadlines.
- Experience supporting complex projects and transformation efforts within the federal government.
- Comfortability with supporting complex client relationships.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the U.S.
Benefits:
- Remote work anticipated; occasional travel for client engagements may be required.
Similar Jobs
1d
Quality Management Specialist III – Population Health
Quality Management Specialist developing policies and analyzing care data for Trillium Health Resources, a North Carolina behavioral-health managed-care organization. Supporting population health programs for complex member populations.
1d
17d
Quality Outreach Specialist
Quality Outreach Specialist working with a healthcare startup to enhance Star Ratings and ACO REACH quality programs. Streamlining patient care through outreach, education, and collaboration with healthcare providers.
17d
No more related jobs available.