Quality and Technical Specialist
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Job Description
Quality & Technical Specialist safeguarding ZOE’s food products and compliance. Managing QMS, suppliers, testing, recalls, and technical foundations for UK/EU expansion.
Responsibilities:
- Maintain QMS records, audit schedules, and safety policies in line with BRCGS, HACCP, and UK/EU food regulations
- Act as the primary technical contact for co-manufacturers and ingredient suppliers
- Own supplier onboarding, audits, certifications, and technical approvals
- Own finished product and packaging specifications
- Review artwork for labelling accuracy
- Manage retailer technical portals
- Own allergen risk assessments across product lines
- Validate co-packer line-clearance protocols, clean-downs, and matrix management to eliminate cross-contamination risks
- Lead mock recall exercises and own the operational response plan for product incidents
- Ensure full supply-chain traceability
- Oversee microbiological, chemical, and sensory laboratory testing
- Oversee shelf-life studies, nutritional verification, and Certificates of Analysis
- Lead root-cause investigations into non-conformances and consumer complaints
- Implement corrective action plans
- Support NPD and market-expansion compliance
- Use digital tools and AI to streamline quality workflows and tracking
- Work with Customer Experience on product feedback, Legal and Regulatory on compliance, and Commercial and Marketing on product launches
- Serve as the technical point of contact for manufacturing partners, co-packers, independent testing laboratories, and supermarket retail technical teams
- Report directly to the Food Supply Operations Manager
Requirements:
- 2–5 years of experience in food, beverage, dietary supplements, or fast-moving consumer health
- Working knowledge of HACCP principles and compliance frameworks including BRCGS, SALSA, GFSI, and ISO
- Experience reviewing laboratory data, including Certificates of Analysis, microbiological testing, and shelf-life studies
- Experience writing product specifications
- Understanding of UK/EU allergen labelling laws
- Practical experience auditing allergen controls and cleaning validation at third-party manufacturing facilities
- Hands-on experience conducting traceability audits and executing mock or live product recalls
- Ability to analyse complaint trends and solve quality issues in a fast-paced scale-up
- Permanent right to work in the UK or EU
- Ability and willingness to travel to manufacturing partners and supplier sites, primarily in the UK/EU, approximately once or twice every few months
- Degree or formal apprenticeship in Food Science, Food Technology, or quality auditing is listed as a nice-to-have, not required
- Experience supporting physical product launches outside the UK, particularly in the EU or North America, is a nice-to-have
- Experience navigating major retailer technical portals and due-diligence questionnaires is a nice-to-have
- Curiosity and enthusiasm for AI tools and digital automation is a nice-to-have
Benefits:
- Remote work arrangement
- Equal opportunity employer
- Reasonable accommodations during the interview process
- Streamlined 4-step hiring process
- Flexible hiring timeline to match the candidate’s schedule and personal preference
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