Quantum Success Engineer
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Job Description
Quantum Success Engineer enabling customers on IonQ’s quantum computing platform. Supporting onboarding, troubleshooting, integrations, training, and customer-driven product improvements.
Responsibilities:
- Become a subject matter expert on IonQ’s user-facing quantum computing software, production systems, and ecosystem integrations
- Answer user questions, troubleshoot incidents, and assist with internal investigation as the primary interface between customers and software/system operations teams
- Provide technical implementation guidance on platform administration, software integration, workflow orchestration, and related topics
- Facilitate onboarding sessions for new IonQ users
- Collect customer feedback and feature requests, identify technical blockers, and advocate for product improvements
- Contribute to developer documentation, training materials, feature demos, and enablement content
- Support internal tools, metrics, and processes for monitoring customer product usage and success needs
- Participate in onsite customer engagements, industry conferences, and other events
Requirements:
- MS in Physics, Computer Science, or a related technical field, especially with computational focus, OR graduate-level training or equivalent hands-on experience in a computational or quantitative field
- 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
- Experience in user support, developer relations, solutions engineering, or another technical user-enablement role
- Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms
- Experience communicating technical concepts to business stakeholders and technical subject matter experts across different technical domains
- U.S. Person status or qualifying U.S. immigration status may be required for export controls and government-contract work
- Preferred: PhD in Physics, Computer Science, or a related technical field
- Preferred: Experience with quantum computing frameworks and SDKs such as Qiskit, Cirq, PennyLane, and CUDA-Q
- Preferred: Familiarity with quantum information science, applications, and algorithms
- Preferred: Experience with SaaS platforms, REST APIs, and/or HPC systems
- Preferred: Proficiency in SQL and experience in data science or data analytics
- Preferred: Experience creating customer-facing content and technical presentations
Benefits:
- Comprehensive medical, dental, and vision plans
- Matching 401(k)
- Unlimited PTO
- Paid holidays
- Parental/adoption leave
- Legal insurance
- Home technology stipend
- Bonus and equity included in the total compensation package
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