Real Estate Coach
Posted 4ds ago
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Job Description
Real estate lead company’s Success Coach retaining high-value customers and protecting revenue. Coaching Customer Success teams on churn reduction, negotiation, and account growth.
Responsibilities:
- Own the retention strategy for high-risk accounts
- Personally engage at-risk clients to understand concerns, rebuild trust, and retain partnerships
- Develop customized retention plans for strategic and high-value customers
- Monitor customer health metrics and identify churn risks
- Track and report monthly retention metrics, save rates, and revenue protection
- Build and maintain executive-level relationships with VIP and enterprise clients
- Conduct regular business reviews and provide proactive, white-glove service
- Act as the executive escalation point for strategic customer issues
- Identify opportunities to increase customer investment through additional products, services, or expanded usage
- Partner with Sales and Customer Success on expansion opportunities
- Develop account growth strategies and drive upsell and cross-sell initiatives
- Generate referrals and collect testimonials
- Coach the Customer Success team on retention
- Design and deliver retention training on objection handling, negotiation, and relationship management
- Create and improve best practices, call outlines, and standard operating procedures
- Mentor Customer Success Managers on difficult conversations and complex customer situations
- Analyze churn trends, identify root causes, and recommend process and customer-experience improvements
Requirements:
- 5+ years in Customer Success, Account Management, Sales, Client Services, or Retention Leadership
- Proven success reducing customer churn and growing existing accounts
- Strong negotiation and conflict resolution skills
- Experience managing executive-level client relationships
- Ability to coach and develop high-performing customer-facing teams
- Strong analytical skills with experience using CRM and customer success platforms
- Excellent communication, leadership, and presentation skills
- Real Estate Investing Experience strongly preferred

















