Real Estate Coach

Posted 4ds ago

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Job Description

Real estate lead company’s Success Coach retaining high-value customers and protecting revenue. Coaching Customer Success teams on churn reduction, negotiation, and account growth.

Responsibilities:

  • Own the retention strategy for high-risk accounts
  • Personally engage at-risk clients to understand concerns, rebuild trust, and retain partnerships
  • Develop customized retention plans for strategic and high-value customers
  • Monitor customer health metrics and identify churn risks
  • Track and report monthly retention metrics, save rates, and revenue protection
  • Build and maintain executive-level relationships with VIP and enterprise clients
  • Conduct regular business reviews and provide proactive, white-glove service
  • Act as the executive escalation point for strategic customer issues
  • Identify opportunities to increase customer investment through additional products, services, or expanded usage
  • Partner with Sales and Customer Success on expansion opportunities
  • Develop account growth strategies and drive upsell and cross-sell initiatives
  • Generate referrals and collect testimonials
  • Coach the Customer Success team on retention
  • Design and deliver retention training on objection handling, negotiation, and relationship management
  • Create and improve best practices, call outlines, and standard operating procedures
  • Mentor Customer Success Managers on difficult conversations and complex customer situations
  • Analyze churn trends, identify root causes, and recommend process and customer-experience improvements

Requirements:

  • 5+ years in Customer Success, Account Management, Sales, Client Services, or Retention Leadership
  • Proven success reducing customer churn and growing existing accounts
  • Strong negotiation and conflict resolution skills
  • Experience managing executive-level client relationships
  • Ability to coach and develop high-performing customer-facing teams
  • Strong analytical skills with experience using CRM and customer success platforms
  • Excellent communication, leadership, and presentation skills
  • Real Estate Investing Experience strongly preferred