Renewals Contract Management Specialist
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Job Description
Renewals contract specialist managing asset data, pricing calculations, proposals, and customer quotes for GED Software offerings. Supporting Customer Success with renewals, contracts, and account validation.
Responsibilities:
- Use asset management data to develop timely and accurate renewal quotes aligned with calculation files and contract terms
- Work closely with the Customer Success team on calculation sheets, account, asset, and opportunity validation
- Perform renewal pricing calculations and prepare renewal proposals and related quoting information
- Develop and execute PERS renewal pricing calculations, proposals, and quotes on an ongoing and proactive basis
- Generate customer quotes and manage follow-up activities through phone and email communication
- Update and maintain accurate customer data records for all PERS customers
- Perform data entry and data enrichment to support installed base cleanup and database integration efforts
- Support Customer Success with renewal-related data, pricing, quoting, and account activities
- Respond to requests from other PERS teams and represent the Renewals team professionally
- Support warranty-related processes, including service contract maintenance
- Perform rebooking activities as required
- Manage cases and related follow-up actions supporting renewals and customer account needs
- Provide support for additional projects and operational initiatives
- Independently manage daily workload, prioritize follow-up activities, and manage incoming cases
Requirements:
- Bachelor's degree in Business, Finance, Analytics, Economics, or related field or equivalent experience
- Experience in similar position or sales support, customer service, order management, proposal management, project management
- Fluent English language knowledge
- Ability to manage multiple priorities in a fast-paced environment
- Strong sense of urgency and ability to prioritize effectively
- Exceptional attention to detail and commitment to data integrity
- Analytical, curious, and solution-oriented mindset
- Results-driven with the ability to navigate obstacles and execute successfully
- Strong collaboration skills and ability to work effectively across cross-functional and matrixed organizations
- Effective written and verbal communication skills
- Strong interpersonal skills and the ability to build relationships across teams
- Self-motivated, proactive, and comfortable working independently
- Adaptable and enthusiastic, with the ability to succeed in an evolving business environment
Benefits:
- Fully remote work arrangement
- No relocation assistance provided
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