Resident Service Engineer
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Job Description
Packsize Machine Technician responsible for installing, configuring, and maintaining equipment solutions at customer facilities. Engaging in troubleshooting and providing exceptional customer support through technical expertise and relationship-building.
Responsibilities:
- Scheduling tasks at a customer’s job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Work cross-functionally with R&D, Software and Quality Engineering teams
- Performing routine maintenance and emergency services as they arise
- Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
- Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
- Must be able to exchange accurate information in these situations
- Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
- Machine Operation Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.
Requirements:
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Benefits:
- medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- life and disability insurance
- Employee Assistance Program (EAP)
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