Revenue Cycle Managed Services Accounts Receivable Supervisor
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Job Description
AR Supervisor overseeing healthcare Accounts Receivable operations and managing a team of AR representatives. Supporting timely collections and ensuring compliance with industry regulations.
Responsibilities:
- Oversee all assigned work queues, ensuring timely and accurate claim follow ‑ up, including denials, no ‑ response claims, appeals, edit WQs, and aged accounts, consistent with SOPs.
- Monitor account distribution to ensure balanced workloads, proper aging, and priority handling for high ‑ value or time ‑ sensitive claims.
- Review escalated or complex claims requiring supervisor intervention, including those related to California ‑ specific regulations (e.g., DMHC, Medi ‑ Cal, CCS, workers ’ comp variations).
- Lead, coach, and evaluate AR Representatives to meet productivity, quality, and accuracy standards.
- Conduct regular 1:1 meetings, team huddles, and performance discussions.
- Assist with onboarding, workflow training, and ongoing competency development.
- Support disciplinary action or escalation as needed.
- Work closely with AR Managers, Directors, and Client Delivery leadership to escalate payer issues, recommend process improvements, and support client ‑ focused outcomes.
- Participate in leadership or operational meetings as needed.
Requirements:
- 3+ years of experience in healthcare Accounts Receivable, including follow ‑ up, denials, and appeals.
- At least 1–2 years of AR team lead or supervisor experience.
- Strong understanding of revenue cycle processes, billing workflows, and payer behavior.
- Proficiency with EHR and billing systems (Epic preferred), Microsoft Excel, and workflow reporting tools.
- Excellent communication, time management, and organizational skills.
- Preferred Hands ‑ on AR experience with California payers and billing standards.
- Experience supporting large, multi ‑ facility health systems.
- Bilingual (English/Spanish)
- Experience in complex denial management environments.
Benefits:
- Additional benefits and perks may also be available, depending on the position and employment terms.
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