Revenue Cycle Service Manager
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Job Description
Revenue Cycle Service Manager supporting healthcare organizations’ revenue cycle performance and client relationships. Resolving claims issues, monitoring KPIs, and guiding vendors remotely across the United States.
Responsibilities:
- Serve as the primary point of contact for day-to-day issue resolution and escalation
- Communicate with company-assigned teams and client contacts through email, calls, and meetings
- Address real-time claim-level challenges and escalated issues
- Act as a subject matter expert to drive quality and performance integrity
- Support the Client Relationship Manager and third-party vendor as part of the service delivery team
- Coordinate client meetings and maintain agendas and meeting notes when required
- Participate in internal client calls with the company and vendor
- Provide vendor guidance regarding client communication, policies, and protocols
- Manage day-to-day issue resolution and escalate larger challenges according to established processes
- Use client data, performance results, and KPIs to monitor performance and drive proactive communication and KPI improvement
- Identify and understand client-level KPI outliers
- Support client satisfaction and retention
- Serve as a subject matter resource for client and company KPIs and leadership objectives
- Monitor the Daily Tracker for assigned clients
- Monitor action plan results and Red Flag Action Plans
- Partner with the Client Relationship Manager to drive client behavioral changes that improve performance
- Initiate At-Risk Accounts as appropriate
- Ensure client issues are addressed and resolved accurately and promptly
- Complete ticket assignments and initiate tickets for identified issues
- Create client policies as needed
- Identify innovative solutions and new revenue opportunities supporting clients’ goals
Requirements:
- Experienced revenue cycle professional
- Strong operational knowledge
- Client-focused, consultative approach
- Experience with all facets of client communication, including email, proposals, telephone calls, and virtual and in-person meetings
- Demonstrated commitment to excellent service for both internal and external clients
- Proven track record of driving strategic initiatives, leading teams, and achieving high-performance results
- Experience working as part of an account team focused on revenue and margin growth, client satisfaction, and client retention
- Experience monitoring and analyzing account performance
- Background in physician revenue cycle management and practice management
- Demonstrated ability to build and maintain strong, long-term client relationships
- Practical business development experience
- Knowledge of third-party billing and claims processing procedures
- Strong work ethic
- EMR/EHR experience required
- eClinicalWorks experience preferred
- Ability to travel up to 25% to client sites based on business needs
Benefits:
- Competitive salary
- Bonus potential
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off and holidays
- Sabbatical opportunities
- Parental leave
- Remote work opportunity
- Up to 25% travel to client sites based on business needs
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