Sales Enablement, Training Specialist – SDR, BPO/Call Center
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Job Description
Sales Enablement & Training Specialist managing onboarding and training programs for SDRs in a remote BPO. Designing structured training and effectively coaching teams for operational excellence.
Responsibilities:
- Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
- Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
- Create structured work modules and training content within an LMS platform
- Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
- Build, manage, and maintain lead lists in collaboration with sales and operations teams
- Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
- Partner with sales leadership to align training programs with performance goals and KPIs
- Implement and optimize operational processes, workflows, and sales enablement automations
- Monitor SDR performance metrics and provide targeted coaching and retraining as needed
- Serve as a subject matter expert on sales development best practices within a BPO environment
Requirements:
- Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
- Proven experience training, coaching, and managing SDR or inside sales teams
- Strong understanding of sales development roles, outbound prospecting, and lead management
- Demonstrated ability to create structured training programs, work modules, and enablement content
- Operationally strong with the ability to design, follow, and enforce repeatable processes
- High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
- Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies.
Benefits:
- Offers Commission
- Professional development opportunities
- Competitive, transparent compensation
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