Sales Specialist – Patient Support Coordinator, Telehealth
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Job Description
Remote sales specialist guiding U.S. patients into Shapely's physician-led weight loss program. Converting warm leads, explaining coverage, and scheduling telehealth appointments.
Responsibilities:
- Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely
- Educate leads on Shapely's program, physician-led model, and how GLP-1/GIP weight loss medications work
- Explain insurance eligibility basics and general coverage considerations
- Guide interested leads through enrollment and schedule initial appointments
- Manage the lead pipeline in the CRM, tracking follow-ups and conversion status
- Meet or exceed targets for outbound calls, conversions, and scheduled appointments
- Re-engage warm leads who have not yet enrolled
- Partner with Prior Authorization and Concierge teams for smooth patient handoffs
- Relay common objections, questions, and friction points to leadership to refine messaging and processes
Requirements:
- Advanced, fluent English — spoken and written
- Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets
- A persuasive, consultative communication style that builds trust quickly over the phone
- Previous experience in a healthcare or telehealth environment, or a similar patient-facing role
- Knowledge of HIPAA, PHI, and patient privacy (training also provided)
- Comfortable explaining insurance eligibility and medication coverage basics
- Resilient and self-motivated when working through a high-volume outbound pipeline
- Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach
- A reliable remote setup: stable high-speed internet and a quiet, private space for calls
- Able to work full-time on Pacific Time (PST)
- Nice to have: Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided)
- 40 hours per week
- Able to work occasional Saturday shifts (8:00 AM – 5:00 PM PST) as part of rotating weekend coverage
Benefits:
- Fully remote
- Full-time position
- Career growth and a supportive team culture!
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