Salesforce Trainer, Tableau, MuleSoft
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Job Description
Salesforce Trainer responsible for monthly user training and adoption initiatives across Salesforce platforms. Delivering engaging training programs and facilitating user adoption for better utilization and productivity.
Responsibilities:
- Deliver monthly instructor-led training sessions for Salesforce users, administrators, and business stakeholders
- Conduct discovery meetings and training needs assessments to identify knowledge gaps and user adoption opportunities
- Design and deliver foundational Salesforce training for new users and onboarding programs
- Facilitate user adoption training focused on improving platform utilization, business process alignment, and user productivity
- Develop and maintain training materials, user guides, presentations, job aids, and e-learning content
- Lead virtual and in-person training workshops, webinars, and knowledge-sharing sessions
- Collaborate with business teams, system administrators, and project stakeholders to align training with organizational goals and system enhancements
- Support change management and training efforts related to new Salesforce releases, integrations, and process improvements
- Provide guidance on Salesforce integrations and workflows involving MuleSoft and ServiceNow platforms
- Monitor training effectiveness through user feedback, assessments, and adoption metrics, and recommend continuous improvements
- Serve as a subject matter expert and trusted advisor for Salesforce best practices and user enablement
Requirements:
- Proven experience as a Salesforce Trainer, Salesforce Consultant, or Salesforce Administrator with training responsibilities
- Strong knowledge of Salesforce platform functionality, business processes, and user adoption methodologies
- Experience conducting discovery sessions, stakeholder engagement, and enterprise training programs
- Excellent presentation, facilitation, communication, and instructional design skills
- Ability to create and deliver training content for technical and non-technical audiences
- Experience supporting enterprise software implementations and change management initiatives
- Certifications Required: Salesforce Certification (Administrator, Advanced Administrator, Platform App Builder, or equivalent), MuleSoft Certification, ServiceNow Certification
Benefits:
- Monthly training sessions
- User adoption training
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