Scrum Master – LATAM
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Job Description
Scrum Master facilitating Agile ceremonies, metrics, risk management, and team coaching for Arc’s distributed software development pods. Remote role for Latin America.
Responsibilities:
- Serve as Scrum Master for multiple software development pods within the Arc technology platform
- Guide teams in Scrum practices and continuous improvement
- Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives
- Lead refinement and planning while preserving Product Owner backlog ownership and team commitment ownership
- Track sprint health and delivery metrics, including velocity, commitment versus completion, and carryover
- Maintain accurate JIRA boards for work, capacity, progress, and delivery transparency
- Identify and address delivery challenges, dependencies, and risks before they affect sprint commitments
- Track, communicate, and help resolve pod-level risks, dependencies, and blockers
- Escalate cross-pod risks and delivery concerns to Technical Project Managers
- Provide daily, weekly, and sprint-level delivery updates to Product Owners, Technical Project Managers, technology leadership, and stakeholders
- Assist Product Owners with UAT issues, production support tickets, and software defect triage
- Facilitate communication between stakeholders and development teams
- Track follow-ups and action items through completion
- Prepare and present sprint status, delivery metrics, risks, and key updates
- Coach teams toward self-management, accountability, and cross-functional collaboration
- Foster transparency, open communication, and continuous learning
- Help resolve team conflicts and remove collaboration barriers
- Identify process improvements through retrospectives and track agreed actions
- Support approved AI tools that improve Agile practices in accordance with data policies
- Collaborate with other Scrum Masters to share best practices and promote consistency
- Proactively identify opportunities to improve team effectiveness, communication, and delivery processes
Requirements:
- At least 5 years of experience as a Scrum Master supporting software development teams
- Experience supporting multiple Agile teams simultaneously
- Demonstrated ability to improve sprint execution and help teams deliver consistently
- Strong working knowledge of Scrum principles, roles, events, and artifacts
- Experience coaching teams toward self-management and continuous improvement
- Experience tracking, analyzing, and communicating sprint metrics
- Proficiency with JIRA, Smartsheet, or similar work management tools
- Familiarity with web technologies and the software development lifecycle
- Strong facilitation skills
- Ability to resolve conflicts, build consensus, and influence without direct authority
- Ability to identify and remove blockers and determine when escalation is necessary
- Self-motivated and proactive, with the ability to take ownership and independently drive activities to completion
- Responsive and dependable, with a strong sense of urgency
- Strong collaboration skills with cross-functional and geographically distributed teams
- Excellent verbal and written communication skills for technical and non-technical audiences
- Strong presentation skills
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Bachelor's degree in Computer Science, Information Technology, Business, or related field, or equivalent professional experience
- Scrum certification is preferred, such as CSM, PSM, PSM – AI Essentials, or SAFe Scrum Master
- Familiarity with Kanban and scaled Agile practices is preferred
- Familiarity with Evidence-Based Management or other outcome-focused approaches is preferred
- Experience using AI tools to support Agile teams is preferred
- Experience supporting UAT and production support triage is preferred
- Experience working with mission-driven or nonprofit organizations is preferred
- Ability to work from 8:00 am to 5:00 pm EST
- Must be located in Latin America
Benefits:
- Remote work arrangement
- Full-time employment or B2B contract options
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