Senior Customer Communications Specialist
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Job Description
Senior Customer Communications Specialist driving business narrative for Exol's AI fulfillment solutions. Collaborating across teams to create strategic content and presentations.
Responsibilities:
- Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.
- Assist in conducting market research and competitive analysis to support the refinement of existing communications.
- Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.
- Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.
- Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.
- Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.
- Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience.
- Act as a brand champion, ensuring consistency in messaging and visual identity across all materials.
- Support the coordination of production resources to capture images and videos that reinforce brand storytelling.
- Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.
- Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.
- Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
Requirements:
- Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred.
- Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral.
- Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience.
- Strong understanding of complex sales cycles in a B2B environment.
- Strong project management skills: ability to multi-task and manage multiple projects simultaneously.
- Prior experience with a supply chain, material handling, or robotics company is preferred.
- Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences.
- Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint.
- Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred.
- Experience with project management tools (e.g. Asana, Monday, Smartsheets)
- Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred.
Benefits:
- medical
- dental
- vision
- disability
- 401K
- PTO
- other benefits
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