Senior Customer Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Portfolio Manager leading GE Vernova’s Iraq power-generation service portfolio. Managing LTSA, outages, customer relationships, commercial performance, and multi-site operations.
Responsibilities:
- Lead execution, operational performance, customer engagement, and contractual delivery for a portfolio of service agreements across Iraq
- Manage multiple service contracts, including LTSAs, outage programs, maintenance agreements, field service activities, and cash management
- Ensure compliance with contractual obligations, performance guarantees, customer requirements, and business commitments
- Own portfolio metrics for safety, quality, delivery, cost, and customer satisfaction
- Drive operational reviews, risk assessments, forecasting, and portfolio governance
- Support contract renewals, expansions, and growth opportunities
- Act as primary customer focal point for assigned contracts and sites
- Develop relationships with customer leadership and plant management teams
- Lead business reviews and operational governance meetings
- Resolve customer concerns and technical issues
- Identify fleet performance, reliability, availability, growth, and modernization opportunities
- Lead multi-site service execution across power plants and clients throughout the region, including growth in Al Anbar
- Coordinate activities across geographically dispersed sites
- Integrate and execute newly awarded contracts and service programs
- Lead outage planning, readiness reviews, resource planning, mobilization, and execution
- Ensure adherence to EHS and Quality standards and monitor outage milestones and commitments
- Capture lessons learned and implement continuous improvement initiatives
- Support portfolio revenue, margin, and cash collection objectives
- Monitor financial performance and cost controls; identify profitability risks and opportunities
- Support contract amendments, variation orders, commercial discussions, and forecasting
- Drive Lean principles, productivity improvements, standard work, corrective actions, and service transformation
- Provide leadership during outages and major maintenance events
- Mentor junior project managers and site leaders
- Support development of future talent within the service organization
Requirements:
- Bachelor’s degree in engineering
- Minimum 8 years of experience within Power Generation, Energy, or Oil & Gas industries
- Minimum 10 years of project management, outage management, or customer service leadership experience
- Proven Record on contract management
- Proven customer relationship management experience
- Demonstrated experience managing multiple projects and contracts simultaneously
- Strong understanding of gas turbine and power plant operations
- Experience with contract administration and commercial management
- Strong risk management and problem-solving capabilities
- Proficiency in ERP systems, Microsoft Excel, Power BI, and PowerPoint
- Fluent in English and Arabic
- Flexibility to travel across the region and internationally
Benefits:
- Relocation Assistance Provided: No
Similar Jobs
Contact Center Customer Experience Specialist – Cardmember Services
Customer experience specialist resolving cardmember inquiries, fraud issues, and technology problems for U.S. Bank. Providing phone and email support from a U.S. home-based remote position.
Senior Customer Service Representative
Remote customer service representative supporting Group Life & Disability Claims for TEKsystems. Providing accurate claim information, documentation, and customer care in a call center environment.
Senior Customer Service Representative
Care Navigator coordinating patient referrals and appointments for TEKsystems’ healthcare client. Supporting patients through outreach, documentation, and healthcare access barriers.
Senior Customer Support
Senior customer support expert resolving complex EVV and EDI issues for Gainwell Technologies’ healthcare programs. Mentoring representatives and improving operational compliance and service quality.
Customer Service Representative
Customer Service Representative supporting retirement-benefit and payment inquiries remotely. Handling financial transactions and client records for iShare, a New Jersey IT consulting firm.
Customer Relations and Billing Coordinator
Home-based coordinator managing customer communication and billing for a U.S. property restoration company. Tracking invoices, documentation, project updates, and customer follow-ups.
Technical Service Support Specialist
Technical Service Support Specialist supporting McKesson’s RetinaOS inventory platform for healthcare clinics. Troubleshooting customer issues, guiding workflows, and coordinating technical resolutions.
Seasonal Customer Service Representative
Seasonal customer service representative handling dental benefits and claims calls for Qualfon. Answering eligibility questions, documenting resolutions, and supporting customers remotely from Tennessee.
Seasonal Customer Service Representative
Seasonal customer service representative handling inbound dental benefits and claims calls for Qualfon. Documenting resolutions and supporting dental providers from a South Carolina home office.
Seasonal Customer Service Representative
Seasonal Customer Service Representative handling dental benefits and claims calls for Qualfon. Providing remote customer support from home in Oklahoma while documenting resolutions.
Customer Service Associate I, Bilingual
Bilingual customer service associate handling patient billing calls for Intermountain Health. Collecting payments, arranging plans and resolving inquiries remotely.
Customer Experience Associate
Customer Experience Associate supporting Home Chef meal-kit customers across phone, email, and chat. Handling account updates, ticket resolution, and customer issue trend analysis.
Customer Experience Associate
Customer Experience Associate supporting Home Chef’s meal-solution customers across phone, email, and chat. Resolving account, platform, and service issues while identifying recurring trends.
Customer Care Specialist
Customer Care Specialist supporting learners and tutors on Preply’s global online language-learning marketplace. Resolving issues through live chat, email, and social channels.
Pilotage and Accounting Support Specialist
Accounting support specialist helping entrepreneurs and accounting firms use Pennylane. Investigating issues, resolving tickets, and supporting financial-data migrations.
Accounting Support Specialist
Spécialiste support comptable aidant dirigeants et cabinets à utiliser Pennylane, logiciel français de gestion financière. Résolution de tickets, intégration de données et retours aux équipes produit.
Accounting Support Specialist
Spécialiste support comptable aidant entrepreneurs et cabinets avec Pennylane, logiciel français de gestion financière. Résolution de tickets, migration de données et transmission des retours aux équipes produit.
Accounting Support Specialist
Spécialiste support comptable chez Pennylane, éditeur français de logiciels de comptabilité et gestion financière. Résolution des demandes clients, intégration de données et amélioration de l’expérience utilisateur.
Accounting Support Specialist
Spécialiste support comptable aidant les PME et cabinets à gérer leurs finances avec Pennylane. Résolution des tickets, migration des données et accompagnement des utilisateurs.
Accounting Support Specialist
Spécialiste support comptable aidant dirigeants et cabinets sur Pennylane, logiciel français de gestion financière. Résolution des demandes, intégration des données et transmission des retours produit.