Senior Customer Service Representative – Banking
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Job Description
Senior Customer Service Representative managing complex customer inquiries in banking. Delivering bespoke solutions and collaborating across teams to enhance customer experience.
Responsibilities:
- Handle complex and high-value customer inquiries across multiple channels.
- Deliver bespoke solutions and ensure compliance with regulatory standards.
- Provide feedback and coaching to team members.
- Identify process improvement opportunities and contribute to implementation.
- Prepare reports and presentations for senior stakeholders on customer care performance.
- Collaborate with cross-functional teams to enhance customer experience.
Requirements:
- Extensive experience in customer service within banking or financial services.
- Strong knowledge of FCA regulations and complaints handling.
- Proficiency in MS Office tools.
- Desirable: Experience in process improvement initiatives.
- Desirable: Familiarity with electronic banking and cash management products.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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