Senior Customer Support and Deployment Engineer
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Job Description
Sr. Customer Support Engineer responsible for deployments for Fortune 500 customers at ZEDEDA. Engaging in complex technical relationships and improving deployment procedures.
Responsibilities:
- Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers.
- Develop trusted technical relationships with customers during the deployment period.
- Update documentation, write better procedures, create videos as required.
- Coordinate cross-functional deployment activities.
- Address technical challenges through troubleshooting and analytical competences.
Requirements:
- 8+ years experience supporting technical end-user
- BS Computer Science, Information Technology or similar experience
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters, interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
- Operate and troubleshoot SSH ; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits:
- Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
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