Senior Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Protractor Support Representative resolving complex issues for Vehlo’s automotive repair-shop software customers. Mentoring support staff and partnering with Product and Engineering on platform improvements.
Responsibilities:
- Resolve complex customer issues using advanced product knowledge and troubleshooting skills
- Lead technical investigations with Engineering and Product teams to resolve software defects and critical customer issues
- Mentor and support Support Representatives through knowledge sharing, coaching, and team development
- Identify recurring customer issues and recommend process, documentation, or product improvements
- Advocate for customers by documenting, prioritizing, and clearly communicating escalations
- Maintain accurate case documentation and improve knowledge base content
- Support major incident response when required
Requirements:
- 2–3 years of experience in technical software support, SaaS support, or a customer-facing technical support role
- Strong analytical and troubleshooting skills for complex software, integration, and workflow issues
- Excellent written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical audiences
- Experience managing high-priority customer escalations
- Ability to collaborate across Support, Product, Engineering, and Customer Success teams
- Strong organizational and time management skills
- Ability to prioritize multiple competing priorities in a fast-paced environment
- Continuous improvement mindset
- Passion for mentoring others and enhancing support processes
- Preferred: experience with automotive shop management software, dealership management systems, or repair shop operations
- Preferred: experience with CRM platforms such as Salesforce, Zendesk, or HappyFox, SQL, APIs, or basic networking concepts
Benefits:
- Comprehensive benefits package
- Opportunity for growth
- Opportunity for recognition and rewards
- Equal opportunity workplace committed to diversity and inclusion
Similar Jobs
Bilingual Customer Service
Bilingual Customer Service Professional handling inbound calls for Qualfon’s phone services and inmate-account support. Working remotely from Texas while documenting interactions and resolving customer concerns.
Customer Care Specialist, Dutch Speaking
Customer Care Specialist supporting Dutch-speaking customers for Finom’s all-in-one financial platform. Resolving complex issues across phone, chat, and email while creating loyal customer advocates.
Field Support Representative
Field Service Representative installing, repairing, and supporting PROCEPT’s surgical robotics equipment across the DC/Delaware/Virginia/Maryland region. Providing onsite and remote technical support while troubleshooting customer systems and collaborating cross-functionally.
Sales Support Specialist
Sales Support Specialist managing orders, renewals, licenses, and CRM data for GibbsCAM CAM and metrology software. Coordinating sales operations to improve customer delivery and manufacturing software growth.
Customer Service Representative – Print Production
Minted, a marketplace for independent artists, seeks a remote Print Quality Resolution Assistant. Resolving customer print issues, troubleshooting design files, and processing replacement orders during the 2026 holiday season.
Senior Accounting Support Specialist
Senior accounting support specialist training Milliman employees on proprietary timesheet and billing systems. Supporting invoicing, month-end close, treasury, and electronic payment processes.
Supervisor, Customer Care Center – Digital Banking
Forbright Bank digital banking supervisor leading 15–17 customer care advocates. Coaching teams, managing KPIs, resolving escalations, and supporting call-center strategy.
Dutch-English Customer Service Specialist
Dutch-English customer service associate supporting Booking.com travelers and accommodation partners remotely in Greece. Resolving booking questions, modifications, rates, availability, and partner-service issues via voice, chat, and email.
Customer Support Agent
Customer Support Agent providing product information and resolving complex inquiries for Research Solutions’ AI-powered research software. Supporting researchers and intellectual property workflows through phone and remote customer care.
Scoring Support Specialist
Remote seasonal specialist supporting judges, scoring questions, training, and event operations for Varsity Spirit’s cheer and dance competitions. Coordinating staffing, travel, compliance, and post-event scoring issues.
Senior Safety & PV Ops Specialist – Technology Support, ARGUS Console, Veeva Safety
Senior PV technology support specialist at Syneos Health, a life sciences services company accelerating drug development and commercialization. Supporting Argus/Veeva safety platforms, regulated operations, and system improvements.
Learner Compliance Specialist III, Credential Support
Credentialing specialist managing compliance for up to 450 newly admitted learners at an educational institution. Guiding documentation, screenings, systems navigation, and corrective actions.
Freelance Game Player Support Agent
Russian-speaking Player Support Agent supporting gamers and game communities for TransPerfect Gaming. Resolving player issues through ticketing and social platforms while tracking trends and meeting support KPIs.
Game Player Support Agent
Russian-speaking Player Support Agent handling player requests for TransPerfect Gaming’s global game-support services. Resolving issues, enforcing community rules, and reporting game trends across multicultural gaming projects.
Clinical Support Specialist
Clinical Support Specialist educating U.S. diabetes patients and healthcare professionals on Tandem insulin pumps and glucose monitoring systems. Providing escalated clinical support, remote training, and diabetes technology education.
Call Center Representative – Medicaid Member Support
Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.
Customer Service Specialist
Customer Service Specialist providing technical support and assistance to customers of Propeller's geospatial products. Collaborating with cross-functional teams for optimal user experience and operational efficiency.
Customer Experience Associate II
Customer Experience Associate responsible for performing business support and technical work. Assesses calls, identifies customer needs, and performs routine call center activities.
Customer Support Team Lead
Lead Customer Support Team at OBRIO within the General Support unit managing 40+ agents and driving quality assurance. Focus on strategic developments and AI integrations within customer support processes.
Mitarbeiter – Kundenbetreuung, Routenplanung
Customer support role for preparing clients in Germany for their heat pump installation. Responsible for scheduling, answering inquiries, and planning routes for installation teams.