Senior Delivery Team Manager – Alight Leave Solutions
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Job Description
Senior Manager leading Short-Term Disability and leave operations at Alight, which delivers health, wealth, wellbeing, and absence-management solutions. Driving claims quality, compliance, productivity, and service excellence.
Responsibilities:
- Lead the day-to-day execution of Short-Term Disability, absence claim, and leave operations
- Develop market-centered strategies and business plans delivering scalable operational capabilities and processes
- Serve as Claims lead for teams supporting Leave of Absence, Short-Term Disability, ADA accommodations, and/or Long-Term Disability
- Engage rehabilitation or clinical services where applicable
- Develop and recommend claim-management and service-level strategies and tactics
- Partner across the organization and with external parties to identify operational gaps and address them
- Assess business and technology partners and integrate products and capabilities across platforms
- Improve quality, efficiency, productivity, and service delivery
- Partner with peers and senior leadership to execute operational priorities and achieve service excellence
- Establish and maintain measures of success meeting or exceeding market expectations and operational needs
- Develop and inspire the Claims team by communicating business updates and aligning objectives with organizational goals
- Execute the performance management cycle through metrics, measurement systems, and accountability
- Promote continuous growth, learning, and improvement through actionable developmental feedback
- Foster openness, trust, inclusion, strategic thinking, and constructive challenge
- Ensure regulatory compliance and internal control systems are maintained
Requirements:
- Expert knowledge of Short-Term Disability and Absence products, claim operations, and industry claim practices
- Ability to create and communicate a clear vision, mission, and operational strategy aligned with broader business goals
- 5+ years’ experience leading complex claim, disability, absence, leave, ADA, rehabilitation, and/or clinical service delivery operations
- Ability to translate business strategy into executable operating plans, performance measures, and results
- Advanced strategic and critical-thinking skills, including anticipating trends, evaluating risk, and making sound operational decisions
- 5+ years’ experience leading through Managers and developing large, high-performing teams
- Success improving claim quality, productivity, compliance, service delivery, and return-to-work outcomes
- Experience managing departmental budgets and planning for responsible growth
- Ability to evaluate business and technology partners and integrate operational capabilities across platforms
- Commitment to maintaining regulatory compliance, internal controls, and a strong risk-management environment
- Dynamic business and financial acumen, analytical capability, executive communication skills, and change leadership
- Ability to build trusted cross-functional partnerships and influence peers and senior leaders toward shared operational outcomes
- Applicants must have work authorization in the United States that does not now or in the future require visa sponsorship
- Successful completion of a background check and any position-required screenings
- Virtual interviews must be conducted on video; occasional travel to a physical office location may be required
Benefits:
- Health, dental, and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
- Flexible working arrangements wherever possible
- Competitive total rewards package
- Background check and hiring-process reasonable accommodations
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