Senior Director – Centralized Infrastructure Services, Dev Ops
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Job Description
Senior Director leading the hybrid infrastructure and DevOps strategy for Sangoma's business communications solutions. Managing global teams and technologies to ensure operational excellence and modernization.
Responsibilities:
- Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
- Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
- Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
- Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
- Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
- Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
- Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
- Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
- Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.
Requirements:
- 10+ years in infrastructure engineering, DevOps, platform engineering, or systems architecture.
- 5+ years leading senior technical teams.
- Hands‑on expertise with AWS, Cisco UCS, NetApp, VMware, Kubernetes/OpenShift, Jenkins, Terraform, Ansible, observability tools.
- Strong financial discipline in managing cloud and datacenter costs.
- Excellent communication and stakeholder management.
- Preferred Qualifications
- Experience with SaaS, UCaaS, telecom, VoIP, and real‑time communication platforms.
- Experience leading modernization or cloud migration initiatives.
- Relevant certifications in cloud, DevOps, Kubernetes, virtualization, or security.
Benefits:
- **What We Offer:**
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Entrepreneurial work environment partnered with high growth career opportunities.
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