Senior Director, Cloud Infrastructure
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Job Description
Director of Cloud Infrastructure leading JLL’s global cloud operations strategy across multi-cloud platforms. Managing teams and partners to ensure operational excellence and compliance across cloud services.
Responsibilities:
- Lead global multi‑cloud operations strategy , aligning infrastructure services with JLL/T’s business and technology goals.
- Plan, review, and manage projects and engagements to deliver scalable, reliable, and secure cloud infrastructure solutions.
- Partner with internal teams, business leaders, and top management to translate requirements into actionable strategies that balance performance, compliance, cost, and agility.
- Oversee Managed Service Provider (MSP) daily operations, ensuring SLA compliance, service quality, and continuous improvement in automation, observability, and MTTR reduction.
- Maintain an “always‑on” operating model by implementing proactive monitoring, high availability best practices, and disaster recovery readiness.
- Eliminate technical debt and modernize cloud platforms through standardization and infrastructure upgrades.
- Define and report on key operational KPIs to measure uptime, responsiveness, incident resolution, and cost efficiency.
- Manage budgets, forecasts, and financial controls for cloud services, applying FinOps principles to optimize resource utilization and spending.
- Oversee license and subscription management across multi‑cloud environments to maximize efficiency and cost savings.
- Build strong partnerships with vendors, service providers, and internal stakeholders, fostering a culture of responsiveness, innovation, and collaboration.
Requirements:
- 10+ years of experience leading infrastructure or cloud operations within large scale enterprise environments.
- Deep expertise in managing multi cloud environments (Azure and AWS) across production, development, and hybrid workloads.
- Demonstrated success managing MSPs or outsourced service providers, including SLA governance, performance management, and contract oversight.
- Strong technical understanding of cloud networking, security, and automation principles, including Infrastructure as Code (Terraform, CloudFormation).
- Experience with cloud monitoring and observability platforms (Datadog, Azure Monitor, CloudWatch,) and incident management processes.
- Proven ability to implement cloud cost optimization and capacity planning strategies, maintaining strict budgetary controls.
- Familiarity with reliability frameworks such as Site Reliability Engineering (SRE) and data‑driven operational measurement (SLA, SLO, SLIs).
- Exposure to container orchestration (Kubernetes, AKS, EKS) and service mesh architecture
- Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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