Senior Director, Fund Administration – Loan Servicing
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Job Description
Senior Director managing loan servicing for private credit clients at Juniper Square. Overseeing team development, system selection, and operations for AI-native servicing capabilities.
Responsibilities:
- Participate in designing the target operating model for the function
- Hire, onboard, and develop a team of loan servicing analysts
- Select, contract, and implement any required systems
- Partner with Product on Tenor, Juniper Square's AI credit platform
- Stand up the playbook end-to-end
- Partner across Fund Accounting, Investor Services, Technology, Risk, and Client Service
- Serve as an internal escalation point for challenging customer situations
- Identify and execute on initiatives to improve team efficiency and productivity
- Set the standard for white-glove service across every client touchpoint
- Coordinate new loan and new portfolio boarding
- Run monthly rate resets
- Review disbursement requests
- Monitor reserve and escrow accounts
- Perform monthly waterfall calculations across syndicated and participated loans
- Reconcile and review billing statements
- Monitor loan performance through covenant testing
- Analyze and interpret loan documents and provide advice and direction to the Asset Management and Loan Operations teams
- Produce investor and lender reporting on a recurring cadence
Requirements:
- 12 to 20 years of experience in commercial loan servicing, loan administration, or loan operations
- 5+ years of experience hiring, managing, and developing a team of loan servicing or loan administration professionals at varying experience levels
- Private credit fluency is required
- Demonstrated experience building or materially scaling a servicing function or sub-function
- Working command of the core CRE servicing activity set
- Hands-on experience with at least one institutional servicing platform
- Excellent Excel and cash flow modeling skills
- Comprehensive understanding of real estate finance, debt and equity structures
- Analytical skills to understand complex commercial loan documents
- Excellent written and verbal communications skills
- Operational mindset with a strong focus on building repeatable, scalable processes
- Curiosity about applying AI to credit and servicing workflows
Benefits:
- Health, dental, and vision care for you and your family
- Life insurance and disability coverage
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- 401k retirement savings plan
- Healthcare FSA and commuter benefits programs
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
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