Senior Director, Site Reliability Engineering – Mobility
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Job Description
Senior Director of SRE overseeing resilience for WEX's global mobility platform. Leading a high-performing organization to ensure services are seamless, scalable, and secure.
Responsibilities:
- Define the multi-year SRE roadmap, pivoting from reactive firefighting to proactive, automated platform health.
- Oversee infrastructure that supports millions of concurrent trips across diverse geographic regions.
- Own the end-to-end incident lifecycle.
- Deploy AI/ML models to analyze historical telemetry data.
- Partner with Product and Engineering VPs to balance innovation speed with reliability.
- Work closely with product and commercial partners to drive, prioritize, and work backwards from customer requirements.
- Drive effective monthly, weekly, and quarterly mechanisms to plan, execute, and audit workstreams.
- Optimize a massive global cloud footprint (AWS/GCP/Azure).
- Champion "Infrastructure as Code" (IaC) and self-service tooling.
- Establish a robust and clear engineering roadmap to maintain clarity and motivation for the engineering team.
- Establish measurement of metrics-driven dev productivity across Mobility SRE org.
- Present, influence, and communicate to the senior leadership team.
Requirements:
- BS/MS in Computer Science, Engineering, or equivalent practical experience.
- 12+ years in SRE, with at least 5 years in a senior leadership role (Director or above) managing managers.
- Proven track record of managing distributed systems at a "Hyper-scale" level (e.g., millions of requests per second).
- Expertise in rapid development and deployment using cloud computing platforms such as AWS or Azure.
- Deep understanding of Kubernetes, service mesh (Istio/Linkerd), edge computing, and global traffic management.
- Excellent leadership, team-building, and dynamic decision-making skills.
- Ability to deal with ambiguity and thrive in a fast-paced, dynamic environment.
- Excellent verbal and written communication skills.
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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