Senior FCL Export Analyst
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Job Description
Analista Sênior de Exportação processando reservas e atendimento ao cliente para embarques nos EUA. Trabalhando no horário entre 13h e 22h, fuso horário da Califórnia.
Responsibilities:
- Process export booking requests for shipments in the United States, serving both internal and external customers.
- Work according to the California (West Coast, USA) time zone between 1:00 PM and 10:00 PM (Brazil time).
- Establish customer-focused operational workflows and metrics, maintaining close follow-up.
- Coordinate with headquarters for any required support and guidance.
- Ensure timely and professional responses to all emails, phone calls, or other available communication tools.
- Handle key accounts that require extra attention.
- Respond to customer requests for bookings, pickups, and other transportation-related issues.
- Monitor routing requests to ensure all charges are applied in accordance with contracts.
- Troubleshoot issues between customers, agents, suppliers, and Craft offices.
- Track LTL, FTL, drayage and in-transit shipments to our consolidation/rail or U.S. port facilities.
Requirements:
- Bachelor’s degree completed or in progress in International Trade, International Relations, Business Administration, or related fields
- Availability to work from 1:00 PM to 10:00 PM
- Fluent/advanced spoken English
- Spanish is a plus
- Proficiency with Microsoft Office suite
- Experience with freight forwarders and/or NVOCC is desirable
- Knowledge of ocean export procedures
- Ability to analyze situations, positive attitude, curiosity, willingness to learn, and a proactive approach
- Experience with U.S. export processes is a plus
- Familiarity with coordinating FCL export shipments
- Strong customer service / customer experience skills
Benefits:
- Meal allowance (vale-refeição)
- Health insurance
- Dental insurance
- Pharmacy discount plan
- Wellhub (Gympass) and partnership with Bluefit gym network
- Employee Assistance Program
- Life insurance
- Childcare assistance
- Transportation allowance
- Learning platforms
- Partnerships with universities and language schools
- Partnership with SESC
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