Senior Identity Engineer – IIQ/ISC/Zilla
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Job Description
Sr. Identity Engineer optimizing IAM operations via SailPoint IIQ and Zilla remotely across the U.S. Enhancing identity lifecycle management and ensuring operational efficiency.
Responsibilities:
- Handle escalations from Tier 1, stabilize and optimize production, and drive small/medium enhancements
- Keep identity lifecycle, access requests, certifications, and policy enforcement humming—with operational discipline, measurable SLAs, and crisp client communication
- Build and optimize workflows, transforms, and policies (SoD, RBAC) in Zilla and ISC
- Monitor and resolve aggregations, account correlations, provisioning failures, and campaign anomalies, tune schedules and thresholds
- Maintain and troubleshoot Virtual Appliance (VA) health, connector upgrades, and connectivity (e.g., AD/Entra, HRIS, SaaS apps, databases)
- Build and maintain Workflows (low code), Transforms, policies (SoD, separation of function), and request/catalog items
- Run monthly health checks and deliver operational reports (KPIs, trendlines, incidents, changes, and risk/compliance signals)
- Act as escalation for Tier 1: triage, contain, and restore; perform root cause analysis and implement durable fixes
- Create and improve runbooks/SOPs; automate recurring fixes and checks
- Plan and execute low-risk changes (connector tuning, attribute mappings, workflow edits, catalog updates) within ITSM guardrails
- Contribute to release readiness: sandbox validation, UAT coordination, deployment notes, and rollback plans
- Translate operational signals into clear actions for client IAM owners and app teams
- Advise on access modeling (Access Profiles vs. Roles), campaign design, and birthright vs. requestable access
- Provide backlog intake sizing for Tier-3/architecture where code or complex redesigns are required
Requirements:
- 5+ years of verifiable IAM operations/consulting experience, with at least 1 year hands-on in SailPoint IIQ in production
- Recent (≤12 months) hands-on experience with SailPoint ISC/IDP and Zilla in production environments
- Experience with SailPoint ISC, nice to have
- Proven Tier-2 ownership of aggregations, correlation, provisioning, certifications, workflow/transform tuning, catalog & access model hygiene, and VA/connector health
- Solid grasp of identity lifecycle (joiner/mover/leaver), request/approval patterns, SoD policy design, and RBAC in large, distributed environments
- Comfortable with logs, metrics, and MTTR/SLAs; can turn noisy failures into stable automation
- Strong written/verbal communication—clear incident timelines, executive-level status, and precise change plans
- Familiarity with Entra ID/AD, HR sources, and common SaaS targets from an IIQ connector perspective
- SailPoint IIQ (Workflows, Access Requests, Certifications, Identity & Access Profiles, Transforms, Policies, Reports) Virtual Appliances, connector logs, account activity, and provisioning task views
- ITSM (ServiceNow/Jira), Confluence/knowledge base, basic API tooling (Postman/Curl) for IIQ v3 endpoints
- Basic scripting for ops automation (PowerShell or Python) and CSV/data fixes where appropriate
- Okta (governance targets via SCIM/API; SSO basics helpful but not the focus)- nice to have
- CyberArk governance integration (safe/platform entitlement visibility and request flows)- nice to have
- Cloud platforms (AWS/GCP) as identity sources/targets- nice to have
- Security/compliance context: SOC 2, SOX, HIPAA, PCI; evidence packaging for audits- nice to have
- Certifications (SailPoint, Microsoft, ISC²) are a plus, not a gate
Benefits:
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities
- “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities
- The ability and technology necessary to productively work remotely/from home (where applicable)
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