Delivery Engineer III
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Job Description
Delivery Engineer III role at Capacity focusing on deployment, operation, and reliability of an AI platform. Responsible for customer support, technical management, and automation.
Responsibilities:
- Triage and manage customer support issues, ensuring effective communication through resolution.
- Coordinate closely with engineering teams to diagnose and resolve complex technical problems.
- Drive the automation and technical management of license issuance and renewal workflows.
- Run and maintain integration tests, particularly with IVR platforms.
- Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
- Install, configure, and maintain Kubernetes clusters, often deployed via Helm.
- Run, troubleshoot, and maintain Docker containers.
- Execute, maintain, and update internal scripting in languages like Python and Go.
- Support automation efforts for deployment, testing, and other operational tasks.
Requirements:
- Significant experience with virtualization and cloud platforms, specifically the creation and maintenance of VMs on VMware and AWS EC2.
- Hands-on experience with containers and orchestration, including running and troubleshooting Docker and installing/configuring/maintaining Kubernetes clusters via Helm.
- Proficiency in scripting with Python and/or Go, able to run, maintain, and edit existing scripts.
- Proven experience in a customer-facing role, managing customer support and acting as a technical liaison with engineering teams.
- Experience with integration testing, such as with IVR or similar platforms.
Benefits:
- Employer-paid health insurance (for you and your eligible dependents)
- Profit Interest Units/incentive compensation
- Unlimited vacation policy
- 401(k) with a company match
- Short term disability insurance
- Group life AD&D insurance
- A supportive, diverse workplace where we prioritize respect for each other and our clients
- A fun and collaborative team culture
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