Senior Integration Success Engineer
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Job Description
Technical role at Alkami managing integration for financial institutions and development teams. Serving as the primary technical partner for launching custom integrations using Alkami SDK and platform APIs.
Responsibilities:
- You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs
- You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project
- Integration Lifecycle Ownership - Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase
- Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch
- Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement
- Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps
- Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities
Requirements:
- 4–6 years of experience with a demonstrated track record of independently owning complex integration engagements end-to-end
- Solid understanding of REST API design and usage, including authentication patterns, request/response structures, pagination, and error handling
- Working knowledge of at least one programming language commonly used for API and SDK integration (e.g., JavaScript/TypeScript, Python, Java, or C#)
- Familiarity with developer tooling such as Postman, API documentation, log analysis, and debugging workflows
- Experience with or strong understanding of the software development lifecycle and integration testing practices
- Ability to analyze and interpret JSON payloads, API logs, and error traces to isolate the source of integration issues
- Strong written and verbal communication skills with the ability to translate technical detail for both developer audiences and non-technical FI stakeholders
- Comfortable navigating ambiguity in early-stage integrations where requirements evolve and scope needs active management
Benefits:
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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