Senior Manager, Engagement Delivery
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Job Description
Salesforce senior manager leading enterprise CRM delivery programs and teams. Driving Agile implementations, executive partnerships, governance, and customer success.
Responsibilities:
- Lead programs by aligning scope, release planning, teams, vision, and business goals
- Create program structures and secure cross-functional alignment
- Drive teams through the software engineering experience using Agile and analytical and technical skills
- Facilitate meetings, make key decisions, remove obstacles, and address program issues
- Ensure business goals are met and drive each program's strategic vision
- Partner with functional teams and executive management to ensure program success
- Lead alignment meetings addressing release issues, dependencies, team status, production issues, and metrics
- Report program status, issues, risks, and metrics through ongoing status reporting
- Manage dependencies across multiple teams, functions, divisions, and stakeholders
- Provide monthly program reviews and sprint review updates
- Foster a collaborative environment supporting creativity, innovation, and learning
- Advance Salesforce's Product & Technology strategy globally and drive organizational change
- Hire, build, and develop high-performing teams
- Ensure consistent delivery methodologies and influence global engagement and delivery approaches
- Provide leadership with accurate forecasts and metrics
- Lead governance, scope changes, budgets, resources, timelines, and risk mitigation
- Ensure on-time and on-budget delivery and adherence to program gates and governance
- Track resource utilization, prioritization, budgets, and project timesheets
- Run and oversee enterprise software implementations and end-to-end implementation planning
- Coach and train Project Managers and mentor project leadership and practitioners
- Build executive-client relationships and advise client business and technology executives
- Identify opportunities to demonstrate Salesforce technologies and drive business process improvements
Requirements:
- 15+ years of experience in a program management role leading enterprise-scale CRM or similar projects
- 5+ years leading multiple work streams
- 10+ years of experience with management consulting or consulting services
- Parallel implementation experience; SFDC experience is not required
- Project leadership experience with direct responsibility for project teams, budgeting, and scheduling against a customer or vendor contract
- Experience leading internal and external project customers, conflict management, issues, executive communication, and leadership
- Outstanding verbal and written communication skills and executive presence
- Ability to work with remote teams during non-traditional business hours
- Ability to lead enterprise-wide engagements, facilitate client executive meetings, mentor senior team members, and manage project risks
- Ability to weigh business and technical requirements, identify dependencies, and produce project plans and estimates
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment
- Ability to multitask effectively
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
- Agile SCRUM Master Certification
- PMP Certification preferred
- Salesforce.com Certifications preferred
- Ability to run enterprise-level programs with 50+ person teams, 3+ delivery workstreams, and sophisticated integrations
- Possible travel of about 50%, varying by customer
Benefits:
- Benefits and resources supporting balance and wellbeing
- AI agents to accelerate impact
- Reasonable accommodation during the application or recruiting process
- Equal opportunity and non-discrimination workplace policy
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