Senior Network Engineer – N Macedonia
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Job Description
Senior Network Support Engineer responsible for high-quality network support across customer environments remotely. Managing incidents, system changes, and troubleshooting complex network issues.
Responsibilities:
- Own and manage a queue of incidents and service requests related to network technologies
- Respond to customer-initiated incidents of varying priority and complexity
- Respond to alerts generated by monitoring systems and tools
- Review, fulfill, and implement network changes and service requests
- Provide clear, timely updates to customers and internal stakeholders
- Use remote access tools to troubleshoot and administer network systems at customer sites
- Diagnose and resolve complex network issues across diverse environments
- Apply best practices for configuration, security, and performance optimization
- Support proactive network maintenance and improvement initiatives
- Participate in a 1-week on-call rotation approximately once every 10–12 weeks
- Perform occasional work outside of standard business hours as required by customers
- Support occasional local on-site work when customer needs require it
- Participate in team meetings, knowledge sharing, and continuous improvement initiatives
- Perform additional duties as assigned
Requirements:
- 5+ years of experience in Juniper/Cisco network design, configuration, and maintenance
- Strong network troubleshooting and diagnostic skills
- Hands-on experience with Juniper/Cisco technologies, including but not limited to: Junos OS, Mist AI, Apstra, Security, Wireless Juniper devices: MX, EX, QFX, SRX series
- Strong understanding of network routing and switching protocols: BGP, OSPF, EIGRP, RIP, HSRP
- Security and firewall configuration and management experience
- VPN technologies including IPSec and SSL
- Physical layer troubleshooting (T1/PRI, T3, Ethernet)
- Understanding of networking requirements for VoIP, Video, and QoS
Benefits:
- 23 days of paid vacation
- Private health insurance (UNIQA)
- Wellbeing support program (FitKit)
- Continuous training and professional development opportunities
- Structured onboarding with a welcome swag package
- Regular team-building events
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