Senior Observability Engineer
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Job Description
Sr. Observability Engineer II improving Dynatrace monitoring and alert quality for NextGen Healthcare’s client-facing healthcare SaaS environment. Reducing operational noise and strengthening service reliability.
Responsibilities:
- Serve as the subject matter expert for the Dynatrace observability platform
- Mature proactive monitoring capabilities through signal quality engineering and operational noise reduction
- Act as a technical liaison between Hosting Operations, Site Reliability Engineering, and other engineering teams
- Engineer and maintain the Dynatrace multi-tenant environment configuration, including management zones, alerting profiles, metric and custom events, tagging strategies, and access boundaries
- Own the end-to-end alert lifecycle, including ownership, naming standards, severity mapping, alert disposition taxonomies, and production-readiness criteria
- Eliminate alert fatigue through tuning, thresholds, correlation, suppression, and alert retirement while maintaining coverage for client-impacting issues
- Design and implement synthetic monitors and business-centric service-health models for critical client journeys and access paths
- Author and standardize Dynatrace Query Language queries, notebooks, and dashboards for operations, leadership, and reliability reporting
- Manage observability configurations using configuration-as-code practices so monitoring setups are versioned, peer-reviewed, and reproducible
- Enhance alert-to-ticket enrichment, including Salesforce ITSM integrations, with context and probable cause
- Partner with SQL, platform, OS, and API specialists to resolve monitoring blind spots and ensure alerts have robust runbooks
- Establish reporting baselines for P1–P4 service-level measurements and pair noise-reduction changes with operational guardrails
- Maintain reference materials, standard operating procedures, and observability standards documentation in Confluence
- Perform other duties supporting the overall objective of the position
Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or a related technical field, or any combination of education and experience providing the required qualifications
- 7+ years of experience in observability, application performance monitoring (APM), monitoring engineering, site reliability engineering (SRE), or closely related technology infrastructure
- Hands-on expertise with the Dynatrace platform, including Davis AI, DQL, dashboards, notebooks, management zones, alerting profiles, metric/custom events, and synthetic monitors
- Experience designing, configuring, and tuning enterprise-scale alerting systems to reduce noise while maintaining detection capabilities
- Experience integrating monitoring systems with enterprise ITSM/ticketing systems such as Salesforce for automated ticket routing and enrichment
- Experience working within highly regulated hosting environments, such as healthcare, HIPAA/HITRUST, SOC 2, or ISO 27001
- Dynatrace certification, or commitment to obtain certification within 1 year of hire
- Strong working knowledge of AWS infrastructure, Windows and Linux operating systems, and SQL Server database concepts
- Advanced understanding of cloud-native observability frameworks, APM tools, specifically Dynatrace, and alert lifecycle management
- Strong command of AWS cloud computing, systems integration, database operations, and scripting such as Python or PowerShell
- Excellent problem-solving capabilities
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and self-driven, with a strong ownership mindset
- Ability to translate complex technical infrastructure metrics into direct service and business impacts
- Ability to collaborate across operations command analysts, SRE partners, database specialists, and leadership
Benefits:
- Equal opportunity employer
- Inclusive and diverse work environment
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