Senior Omnichannel Analyst
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Job Description
Senior Omnichannel Analyst leveraging data to drive customer experience improvements at Assurant. Analyzing customer journey data and collaborating with stakeholders for actionable insights.
Responsibilities:
- Partner with stakeholders (internal and external) to understand business needs and customer experience goals, building strong relationships and trust to influence their roadmaps.
- Analyze and interpret customer journey data and integrate it with other sources to uncover meaningful insights, and translate them into clear, actionable recommendations.
- Collaborate cross-functionally to drive customer experience improvements and clearly communicate its impact to key stakeholders
- Support the manager in identifying opportunities where data and analytics can address business or functional needs
- Own medium-complexity initiatives and partner with Analytics and Data Services for timely delivery; support manager on high-complexity projects
- Participate in regular meetings with stakeholders to provide status updates or change priorities.
Requirements:
- Bachelor’s degree in the fields of statistics, business, mathematics, computer science or other related fields
- 4+ years of experience in a data analyst or similar role.
- 2+ years of experience in data analysis that includes translating insights into recommendations and/or developing reports using tools such as SQL, Microsoft Reporting Services and /or Power BI – ideally within the contact center space.
- Experience working in or with contact center environments.
- Experience with a broad range of best-in-class database tools/analytics/research approaches and/or concepts
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Professional development
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