Senior Onboarding Manager, Ordering
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Job Description
Senior Onboarding Manager leading complex digital ordering implementations for PAR Technology’s restaurant clients. Managing migrations, menu integrations, testing, launches, and scalable onboarding practices.
Responsibilities:
- Lead enterprise onboarding engagements end to end, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare
- Own project plans, timelines, dependencies, risks, governance, and stakeholder communication
- Serve as the primary onboarding partner for customers and guide complex implementation decisions
- Lead digital menu and channel implementations across first-party ordering experiences and third-party marketplaces such as Uber Eats, DoorDash, and Grubhub
- Navigate POS integrations, menu/catalog mapping, channel parity, and related technical dependencies
- Partner with Product and Engineering and communicate implementation insights and product dependencies
- Identify onboarding gaps and develop repeatable playbooks, processes, documentation, and operating practices
- Use AI tools to improve project planning, analyze onboarding metrics and timelines, and streamline status reporting and documentation
- Mentor the broader ordering onboarding team and serve as a senior subject-matter resource
- Help shape the scaling of the Ordering onboarding function and take on increasing leadership responsibilities
Requirements:
- 3-5+ years of experience minimum in SaaS onboarding; adjacent experience includes implementation, project management, technical consulting, or a closely related customer-facing function
- Experience in Quick Service Restaurant (QSR) technology, including digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels, is highly valuable
- Experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments is strongly preferred
- Technical fluency with SaaS platforms and integrations
- Track record of independently leading complex enterprise implementations and migrations, ideally for multi-location customers
- Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication
- Ability to structure and drive ambiguous problems independently
- Excellent customer-facing communication skills and ability to translate complex technical challenges into clear, actionable recommendations
- Ability to balance competing customer needs, technical dependencies, internal priorities, and timelines
- Continuous-improvement mindset
- Must be legally authorized to work in the U.S. or Canada
Benefits:
- Bonus eligibility
- Additional compensation may include commission and/or equity, as applicable
- Remote work arrangement
- Equal employment opportunities
- Reasonable accommodations for individuals with disabilities
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