Client Onboarding Executive
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Job Description
Client onboarding executive helping Sleek streamline compliance and registration for Singapore businesses. Managing accurate, AI-assisted onboarding remotely from the Philippines.
Responsibilities:
- Own the end-to-end client onboarding journey for new Sleek clients
- Deliver a tailored, fast, accurate, and compliant onboarding experience
- Maintain accuracy in client billings and statutory filings
- Process client onboarding within the goal of less than three business days of “Sleek Time”
- Proactively inform clients about roadblocks or additional information required
- Maintain high CSAT and minimise time to onboard
- Apply ACRA regulations, the Companies Act 1967, and AML/CFT policies
- Organise daily tasks, follow SOPs and onboarding processes, and maintain client confidentiality
- Use Sleek’s automation and AI tools to streamline manual tasks
- Provide monthly process-improvement feedback to management
- Collaborate with the Head of Client Onboarding and Team Leader on strategic roadmaps and scalable workflows
- Resolve client queries and escalate complex matters when necessary
- Collaborate with Compliance, Corporate Secretary, and Sales teams
Requirements:
- Based in the Philippines
- Recognised degree or diploma in Business Administration or equivalent
- Ideally experience in client-facing roles, handling sensitive information and complex client matters
- Hands-on experience with Google Workspace, Microsoft applications, and various productivity software
- Good understanding of Singapore regulatory compliance, including ACRA and AML/CFT, highly preferred
- Self-motivated, proactive, highly organised, and detail-oriented
- Ability to thrive in a fast-paced, technology-driven, and VUCA environment
- Excellent interpersonal and communication skills
- Willingness to undergo background screening, including education, criminal history, political exposure, bankruptcy, or adverse credit checks
- Demonstrated behavioural attributes including ownership, humility, structured thinking, data-driven decision-making, and ability to handle difficult conversations positively
Benefits:
- Work from home 5 days per week
- Flexible start times to accommodate family or other needs
- Fully remote from anywhere in the world for 1 month each year
- Competitive market salaries
- Generous paid time off and holiday schedules
- Employee share ownership plan for eligible staff
- Internal and external-facing training programmes
- Responsibility and autonomy
- Diverse and inclusive environment
- B Corp-certified employer
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