Senior Process Associate, Customer Planner Analyst
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Job Description
Customer Planner analyst supporting Customer Account Managers in business processes at Genpact. Involves promotion and non-promotion activities, data governance, and reporting tasks.
Responsibilities:
- The purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, TTS setup and customer claims.
- This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
- The Customer Planner Role is an integral support of Customer Account Managers in Customer planning and execution business processes, through operating tools according to the requirements & update information within the tools & systems on time in full.
- As a support in data governance and reporting, this role ensures that relevant and timely information is available for Customer Account Managers and other roles in the processes for efficient decision making.
- Daily support of Customer Account Managers in planning and execution of customer-related promotional activities, and interrelated processes, by: • Create promotion input by ensuring promo creation in TPM are completed on-time-in-full and according to Customer Account Managers request and finalized before promo launch date.
- Ensures all relevant promotional and non-promotional details are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
- Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
- Validate required details as per guidelines to create or amend a Promo, manage exceptions, and follow guardrails
- Ensure all conditions set-up in TPM are interfaced to SAP with correct data (customer, rate, period, material level) approved by Schedule of Authority.
- Daily support of Customer Account Managers in planning and execution of customer-related non-promotional activities, and interrelated processes, by: • Ensures all relevant non-promotional details (e.g., Assortment updates) are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
- Ensure all conditions which are set-up outside of TPM are set-up in SAP according to request.
- Evaluate and Update Product Cards either in internal sources or Customer system/portals with activity plans, promotions and product details based on assortment changes maintained in TPM (where relevant)
- Update Customer Price Lists according to conditions and assortments set-up according to request of Customer Account Manager.
- Establish strong collaborative relationship with internal stakeholders.
- Interact with internal stakeholders, Customer Account Managers, CSP Team, Integrated Planning Team, Claims Management Specialist (L2), Pricing Team (L2)
- Ensures all requested details are provided by the Customer Account Manager what is needed to deliver activities.
- Regular query resolution and proactive communication/escalation
Requirements:
- Any Graduate / preferably Business or Operations
- Proactive and Self-motivated to follow up or chase with multiple teams for pending information.
- Fair understanding of upstream and downstream of process in Trade Promotions: FMCG business features, Business planning and execution processes, Trade Claims, Trade Pay and Deductions
- Detail-oriented with a focus on accuracy and precision.
- Strong analytical mindset, problem solving, organization skills, and attention to detail.
- Fluent in both Czech & English in verbal and written.
- Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills.
- Open to acquire new tools / systems in brief time.
- Smart problem solver – generate clever ideas and practical solutions efficient for all the roles within a process
- Strong team player, Dependable
- Able to manage their workload and ensure completion of tasks
- Ability to prioritize tasks
Benefits:
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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