Senior Product Manager, Platform – AI
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Job Description
Senior Product Manager at Vouch focusing on an AI system that learns from expert decisions. Designing judgment capture systems and improving AI performance with broker insights.
Responsibilities:
- Design the judgment capture system
- Define what broker judgment looks like when it's captured correctly — the artifact schema that turns unstructured decisions into structured intelligence.
- Design the feedback loops that allow domain experts to validate, correct, and enrich what the system surfaces — without adding friction to how they already work.
- Own the broker relationship: understand what advice actually looks like, what experts trust, and what the system gets wrong in interesting ways.
- Map workflows into tangible assets, advice units, and recommendations for brokers to act on.
- Translate expert corrections into system improvements.
- Define and hold the standard for "good"
- Own the evaluation framework: what does it mean for this system to be materially better than a generic AI model with the same context?
- Build instrumentation with the engineering team to track whether the system's intelligence is actually improving.
- Drive priorities and protect velocity
Requirements:
- 3–5 years of product experience, including meaningful time in environments where the "right" design wasn't obvious upfront — ideally 0-to-1 or early-stage product work.
- Hands-on experience with deployed AI systems — not experimentation or exploration, but systems that shipped and operated in production.
- Systems thinking: you design workflows, feedback loops, not feature sets.
- Experience in regulated or complex professional domains — insurance, fintech, legal, healthcare, or similar fields where the signal is human judgment and the stakes of being wrong are real.
- Comfort with ambiguity: you can define and make progress on a problem when the requirements are incomplete and success metrics don't yet exist.
- Strong written and verbal communication.
Benefits:
- Competitive compensation and equity packages
- Health, dental, and vision insurance
- Parental leave
- Flexible vacation time
- Wellness allowance
- Technology allowance
- Company-sponsored personal and professional development
- L&D: Partnerships with Ethena and monthly Lunch & Learns
- Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
- Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
- Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.
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