Senior Product Manager – Workflow Solutions
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Job Description
Senior Product Manager owning LightBox’s commercial real estate broker platforms. Modernizing legacy products and launching workflow solutions for investment sales teams.
Responsibilities:
- Own the product vision, strategy, and roadmap for LightBox’s broker platform portfolio
- Balance near-term enhancements and operational support with long-term platform consolidation and modernization
- Define migration and sunset strategies for legacy broker products
- Develop positioning for the next-generation broker platform
- Conduct continuous product discovery with investment sales brokers, capital markets teams, and related customers
- Analyze broker workflows across listing creation, property marketing, investor targeting, campaign engagement, IOI/LOI management, seller reporting, and deal execution
- Partner with Engineering and Design to define requirements, prioritize work, evaluate tradeoffs, and ship capabilities iteratively
- Collaborate with Sales, Marketing, Customer Success, and go-to-market teams on packaging, pricing, launches, sales enablement, and adoption
- Work with Data Platform and AI teams to enrich broker workflows with relevant data
- Define, track, and communicate product KPIs including adoption, migration progress, engagement, workflow completion, retention, satisfaction, and NPS
- Use customer feedback, product usage data, competitive insight, and business priorities to adjust roadmap priorities
- Troubleshoot product issues and identify improvements to usability, performance, and customer value
- Create product documentation, business requirements, user stories, acceptance criteria, launch materials, and stakeholder communications
- Influence cross-functional stakeholders and maintain alignment around product goals, milestones, and customer outcomes
Requirements:
- Bachelor’s degree in Business, Product Management, Computer Science, Information Systems, Real Estate, Finance, Marketing, or a related field required, or equivalent work experience
- 5+ years of product management experience in B2B SaaS, marketplace, workflow software, commercial real estate technology, fintech, data products, or a related software environment
- Experience owning product strategy, roadmap development, requirements definition, prioritization, launch planning, and product performance metrics
- Experience partnering with Engineering, Design, Sales, Marketing, Customer Success, Data, and senior business stakeholders
- Experience conducting customer discovery, workflow analysis, competitive research, and product validation with business users
- Experience using product analytics, customer feedback, usage data, and business metrics to inform product decisions
- Strong product management skills including strategy, roadmap ownership, prioritization, discovery, delivery, launch planning, and performance measurement
- Strong understanding of B2B SaaS platforms, marketplace dynamics, workflow products, and customer adoption patterns
- Ability to evaluate customer needs, business priorities, technical constraints, and market opportunities
- Strong analytical, communication, stakeholder management, and organizational skills
- Ability to work closely with Engineering and Design to define requirements, clarify tradeoffs, and deliver high-quality product experiences
- Ability to support go-to-market planning, product positioning, packaging, pricing input, launch readiness, and sales enablement
- Ability to operate effectively in a fast-paced, ambiguous environment while maintaining customer focus and accountability
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