Associate Director, Digital Product Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Associate Director leading Vantive’s customer portal strategy, modernization, and adoption. Connecting healthcare customers, teams, and enterprise functions through secure digital products.
Responsibilities:
- Lead the strategy, modernization, and ongoing evolution of the customer portal as a scalable digital product
- Define and communicate the customer portal product vision, modernization strategy, value proposition, and multi-horizon roadmap
- Own product outcomes and lifecycle priorities across discovery, modernization, migration, launch, adoption, optimization, and sustainment
- Identify and prioritize opportunities to simplify customer journeys, improve self-service, reduce friction, and create consistent portal experiences
- Develop business cases, value hypotheses, financial assumptions, and decision frameworks for investment and planning
- Serve as the voice of the customer using research, journey insights, usage data, service feedback, market needs, and operational realities
- Lead discovery with UX, research, analytics, Commercial, Customer Success, and regional partners
- Lead and guide the core product team across the customer portal value stream
- Own the product “what” and “why” while partnering with Product Owner and technical teams on solution shaping and execution
- Author and sponsor epics and ensure features are ready for planning with clear outcomes, scope, value, dependencies, and acceptance criteria
- Participate in product and agile operating rhythms, including backlog refinement, sprint planning, reviews, retrospectives, program increment planning, and daily ceremonies as needed
- Make priority and trade-off decisions, remove ambiguity, unblock progress, and provide direction to delivery teams
- Coordinate across adjacent products, shared platforms, identity and access services, data teams, and enterprise systems
- Define phased modernization and migration approaches balancing customer value, technical risk, regulatory obligations, operational continuity, and speed to learning
- Lead cross-functional release readiness, including communications, support processes, training, content readiness, service transition, and escalation pathways
- Rationalize legacy experiences and capabilities through migration, coexistence, decommissioning, and customer transition criteria
- Partner with Legal, Privacy, Security, Quality, Regulatory, and data governance stakeholders to embed controls and evidence
- Establish governance mechanisms supporting rapid decisions, traceability, risk management, and accountability
- Define product KPI frameworks connecting customer experience, adoption, operational performance, reliability, and business value
- Use qualitative and quantitative insights to evaluate performance, identify friction, and recommend roadmap adjustments
- Create reporting and dashboards with Analytics, Customer Success, Commercial, and Operations
- Lead post-launch reviews and continuous improvement
- Promote product experimentation and outcome-based decision-making
- Build alignment across senior leaders, regions, functions, and delivery teams
- Translate complex customer, business, regulatory, and technical considerations into recommendations
- Create stakeholder engagement models for customer and regional input, roadmap communication, decision-making, and escalation
- Represent the customer portal product in customer advisory, research, and co-creation settings as appropriate
- Mentor product team members and model strong product management practices
Requirements:
- Bachelor’s degree required; advanced degree such as an MBA preferred
- 10+ years of progressive experience in digital product management, product strategy, customer experience, digital platforms, software, or related areas
- 5+ years of experience leading change management and large-scale transformation initiatives
- Proven experience defining product vision, strategy, roadmaps, discovery, prioritization, and translating business needs into executable product plans
- Demonstrated experience modernizing customer-facing digital platforms, including migration, adoption, phased implementation, and legacy transition
- Strong experience working across Product, Engineering, UX, Architecture, Data, and program leadership in agile/product operating models
- Strong analytical, executive communication, stakeholder management, and influencing skills within complex global organizations
- Experience in healthcare, MedTech, digital health, life sciences, or another regulated industry strongly preferred
- Experience with CRM, customer portals, identity/access, personalization, commerce/ordering, analytics, content management, and enterprise integrations is a plus
- Open to applicants across the country
Benefits:
- Medical, dental and vision coverage starting on day one
- Basic life, accident, short-term and long-term disability, and business travel accident insurance
- Aon Pooled Employer Plan (Aon PEP)
- 401(k) retirement savings plan
- Investment options and financial education
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- 20 to 35 days of paid time off based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
- Remote position
- Comprehensive compensation and benefits packages for eligible roles
Similar Jobs
Senior Product Manager, Platform & Integrations
Senior Product Manager owning BenefitHub’s employee-benefits platform, data model, and integrations. Leading migrations, platform strategy, and product-management teams.
Salesforce Product Owner – Strategist
Salesforce Product Owner shaping Cencora’s customer technology strategy. Aligning Salesforce roadmaps, solutions, and investments with commercial operations and customer needs.
Senior Product Manager
Gerente de Produto Sênior conduzindo estratégia, escopo e execução de produtos digitais na Cheesecake Labs, parceira de IA, dados e engenharia. Colaboração remota com clientes internacionais, designers e engenheiros.
Senior Product Manager, Brazil
Gerente de Produto Sênior conduzindo estratégia, escopo e execução de produtos digitais na Cheesecake Labs. Colaboração remota com clientes internacionais, designers e engenheiros.
Digital Product Owner – Home Automation, IoT
Digital Product Owner shaping home automation and IoT products at Nagarro, a digital product engineering company. Managing Agile roadmaps, backlogs, launches, and customer-focused digital services.
Associate Product Manager
Associate Product Manager helping Bask Health build SaaS telehealth products. Supporting technical discovery, feature development, testing, launches, and product improvements.
Junior Product Manager, Intakes – Conversion
Junior Product Manager improving patient questionnaires, eligibility workflows, and checkout conversion. Bask Health provides SaaS tools for direct-to-consumer telehealth businesses.
Junior Product Manager, Merchant Platform
Junior Product Manager improving Bask Health’s merchant dashboard, subscriptions, and business workflows. Supporting SaaS tools that help healthcare businesses operate telehealth services.
Lead Product Manager, Consumer Experience
Lead Product Manager owning personalized AI-powered customer experiences for LawnStarter's lawn-care marketplace. Driving retention, discovery, scheduling, and cross-sell from first booking through lifetime.
Product Manager
Forward Deployed Product Manager embedded with NGOs, translating needs into products and experiments. The Agency Fund builds technology and data systems to expand human agency.
Senior Product Manager – Senior Living
Senior Product Manager owning strategy and delivery for AI-powered senior living healthcare products at PointClickCare. Translating customer needs into workflows, roadmaps, and outcomes across engineering and clinical teams.
Senior Product Manager – Senior Living
Senior Product Manager owning strategy, workflows, and delivery for PointClickCare’s AI-powered senior living healthcare platform. Partnering with engineering, UX, customers, and clinical stakeholders.
Product Manager
Product Manager owning FixiHouse’s AI-powered homeowner funnel, lead matching, and contractor CRM experience. Driving growth for a home-improvement lead marketplace through analytics and experimentation.
Senior Product Manager
Senior Product Manager advancing remote-care healthcare SaaS products at Medsien. Driving healthcare product roadmaps, agile delivery, customer experience, and success metrics.
People Development HR Product Manager
People Development HR Product Manager modernizing performance management at Deutsche Telekom IT Solutions Slovakia. Simplifying workflows, communications, UX, rewards alignment, and adoption.
Product Manager
Product Manager II owning STARLIMS laboratory software roadmaps, backlogs, and releases. Translating customer data into regulated-industry product outcomes and adoption.
Product Manager, Platform Solutions
Product Manager shaping AI-enabled SaaS platform solutions for wealth management. Driving product strategy, roadmaps, and intelligent automation for financial advisors and clients.
Senior Product Manager
Senior Product Manager developing and launching clinical pharmacy products for CenterWell, Humana’s integrated healthcare business. Leading cross-functional delivery, optimization, and executive stakeholder decisions.
Senior Product Owner
Senior Product Owner translating strategy into Agile backlogs and delivery priorities. Supporting DISA’s safety and compliance technology platforms for 55,000+ customers.
Senior Product Manager – Non-Human Identity Security
Senior Product Manager defining Delinea's non-human identity security portfolio. Driving machine-identity strategy across cloud, on-premises, and hybrid infrastructure.