Salesforce Product Owner – Strategist
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Job Description
Salesforce Product Owner shaping Cencora’s customer technology strategy. Aligning Salesforce roadmaps, solutions, and investments with commercial operations and customer needs.
Responsibilities:
- Ensure Salesforce solutions align with company strategic goals and objectives
- Identify opportunities to improve business processes, customer experience, and key performance indicators using Salesforce
- Develop high-level solution designs focused on business needs
- Work with business users, IT teams, executives, and other stakeholders to understand needs and communicate strategic vision
- Guide organizational change related to Salesforce implementations, including user adoption and training
- Contribute to Salesforce roadmaps aligned with overall business strategy
- Ensure Salesforce investments deliver tangible business value
- Define product strategies, roadmaps, and lifecycle plans aligned with business goals, market opportunities, and customer needs
- Develop business cases, value propositions, and prioritization frameworks
- Conduct market research, customer analysis, and competitive assessments
- Prioritize product and business requirements for development, launch, and optimization
- Coordinate cross-functional stakeholders for product execution, launch readiness, and post-launch improvements
- Evaluate product performance, financial outcomes, and customer feedback to recommend actions improving growth, profitability, and product value
- Provide product management guidance and subject matter input across product initiatives
Requirements:
- Bachelor’s degree in business administration, marketing, engineering, computer science, economics, or a related field, or equivalent experience required
- 6+ years of progressively responsible experience in Salesforce product management, strategy, operations, lifecycle management, business architecture, business analysis or a related field required
- Salesforce certification(s) preferred (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant certifications)
- Agile or scrum methodologies, product management, project or program management certifications are a plus
- Experience in a variety of Salesforce Clouds and types of functionalities desired, e.g., Sales, Service, Experience, Agentforce, CPQ, Marketing, etc.
- Proficiency with Visio or similar diagramming/flowchart software (e.g., draw.io/diagrams.net, Lucidchart)
- Strong understanding of the Salesforce platform and its capabilities
- Ability to think critically about business needs and translate them into Salesforce solutions
- Understanding of business processes, identifying pain points, and gathering requirements
- Ability to communicate effectively with technical and non-technical stakeholders
- Ability to identify and resolve complex business challenges using Salesforce solutions
- Ability to guide users and stakeholders through changes related to Salesforce implementations
- Strong focus on user-friendly processes and design
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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