Senior QA Engineer, Services
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Job Description
Senior QA Engineer leading Confirmation API implementations for Thomson Reuters’ tax and accounting clients. Consulting with firms and financial institutions through testing, deployment, training, and troubleshooting.
Responsibilities:
- Lead end-to-end Confirmation API implementations across multiple firm phases and bank API products from project kickoff through go-live support
- Work with client technical teams to understand requirements, identify roadblocks, and guide testing and production deployment
- Serve as the primary consultant contact, provide progress updates, and manage scope
- Translate technical constraints into business-friendly language and proactively surface issues
- Advocate for client needs with internal product and development teams
- Identify documentation gaps, flag stability issues, and help accelerate resolutions
- Support global and large accounting firms, corporate audit teams, and financial institutions
- Conduct instructor-led training and consulting sessions
- Assist with APIs and automation solutions across business segments such as TAAP and Corporates, including emerging AI technologies
Requirements:
- Proven technical consulting experience, preferably with API integrations or software implementations in client-facing situations
- Strong problem-solving ability and ability to investigate issues, find workarounds, and guide clients through challenges
- Excellent communication skills with mixed audiences
- Solid understanding of tax and accounting processes, terminology, and workflows
- Technical depth in APIs, REST, authentication, system integration, and data mapping
- Hands-on API implementation or light coding experience is valuable but not required
- Project management capability, including handling multiple concurrent implementations and tracking timelines
- Flexibility for occasional international client meetings outside standard US business hours
- Comfort with ambiguity, strong collaborative spirit, and commitment to continuous learning
- Bachelor's degree in a relevant field or equivalent practical experience in technical consulting or software implementation
- Education in software development preferred
Benefits:
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Headspace app access
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Mental, physical, and financial wellbeing resources
- Two paid volunteer days off annually
- Pro-bono consulting project opportunities
- Environmental, Social, and Governance (ESG) initiative opportunities
- Health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays, including two company mental health days off
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance
- Optional life and AD&D insurance
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Employee Assistance Program
- Group Legal Identity Theft Protection benefit
- 529 Plan access
- Commuter benefits
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
- Potential eligibility for an Annual Bonus based on enterprise and individual performance
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