Senior Sales Engineer
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Job Description
Senior Sales Engineer driving technical closes for a no-code voice AI platform. Partnering with sales teams to design solutions and demonstrate product value to enterprise clients.
Responsibilities:
- Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges.
- Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives.
- Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs).
- Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite).
- Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap.
- Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.
Requirements:
- Spanish fluency is mandatory for this role
- 5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space.
- Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools.
- Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering.
- Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals.
- Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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