Senior Staff Engineer, ServiceNow – HAM
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Job Description
Senior Staff Engineer implementing ServiceNow ITAM, HAM, and integrations for Nagarro, a global digital product engineering company. Designing technical solutions and ensuring quality delivery across global locations.
Responsibilities:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
- Design, develop, and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Configure and customize ServiceNow applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews and code reviews, and provide technical recommendations
Requirements:
- 7+ years of experience
- Strong experience in ServiceNow ITAM, HAM, ITSM, and integrations
- Hands-on experience designing and implementing ServiceNow integrations
- Experience in ServiceNow Asset Management processes and best practices
- Experience in modules such as ITOM or CSM, along with ITIL knowledge
- ServiceNow SPM certification is mandatory
- Strong understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience developing and implementing technical solutions and performing integration testing
- Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment
- Bachelor's or master's degree in computer science, Information Technology, or a related field
Benefits:
- Employees can work remotely
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