Senior Systems Specialist
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Job Description
Senior Systems Specialist supporting Banner Health’s supply-chain applications, reporting, analytics, and system administration. Improving healthcare operations through troubleshooting, implementations, documentation, and business-user support.
Responsibilities:
- Analyze business and customer needs and develop application-based solutions
- Troubleshoot and resolve moderately complex system issues, escalating when appropriate
- Support reporting, analytics, system administration, and business application functionality
- Serve as liaison between end users, Information Technology teams, and external vendors
- Participate in system implementations, testing, upgrades, maintenance, and process improvement initiatives
- Create and maintain functional documentation, reports, and training materials
- Lead or participate in project teams supporting departmental and enterprise-wide initiatives
- Provide education and consultation related to applications, processes, and compliance requirements
- Maintain accurate databases, reporting tools, and system documentation
- Provide functional expertise on moderately complex computer applications
- Analyze customer needs, make decisions, and provide resolutions or products such as online applications, electronic forms, and reports
- Maintain optimal operation of departmental applications with IT or external software vendors
- Represent assigned areas on project teams for system implementations, policy changes, and process redesign
- Keep current on industry and regulatory/compliance issues and provide related education and consultation
- May supervise staff
Requirements:
- Bachelor's degree in a related business discipline or computer science
- 3 to 5 years of experience working with systems, as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design
- Strong knowledge of typical word processing, spreadsheet and/or database applications
- Good organizational, critical thinking, problem-solving, communication and human relations skills
- Technical background in systems support, business applications, analytics, reporting, or supply chain operations
- Experience with Workday is a plus
- Experience with GHX procurement and ordering platform is a plus
- Experience with Databricks reporting and analytics platform is a plus
- Ability to communicate effectively with technical and non-technical stakeholders
- Experience with system implementation and project management preferred
- Additional related education and/or experience preferred
Benefits:
- Banner provides equipment
- Personal development and training opportunities
- Total rewards package
- Pay equity and transparency
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