Senior Technical Customer Success Engineer
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Job Description
Senior Technical Customer Success Engineer at ZenRows managing customer integrations. Provide technical support and insights for enterprise clients navigating data infrastructure needs.
Responsibilities:
- The main technical point of contact for our customers across chat, Slack, calls, and escalations
- Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs
- Joining sales calls as the technical voice and helping close deals
- Keeping a close eye on account health and getting ahead of problems before customers feel them
- Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs
- Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep
- Writing guides, runbooks, and post-mortems that people actually refer back to
- Giving product real evidence on bugs, friction points, and gaps and pushing for fixes
- Creating regular reports for the team to help the company move forward.
Requirements:
- You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers
- You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful
- DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs.
- You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering
- You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers
- You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow
- You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like.
- Strong written and spoken English (C1 level or above)
Benefits:
- 100% remote: work wherever you like, as long as EU hours are covered
- Salary based on what you're worth, not what you were paid before
- Pick your own equipment
- Learning & Development budget
- Annual team kick-off in a new location each year
- Regular Barcelona meetups
- Deel benefits: VPNs, memberships, travel discounts, and more
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