Senior Customer Success Engineer, Identity Security
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Job Description
Customer Success Engineer guiding enterprise customers through identity security onboarding, adoption, and renewals. Supporting Cyera’s AI and data security platform through technical partnership and strategic advising.
Responsibilities:
- Act as the voice of the customer within the organization and advocate for customer needs and requirements
- Lead technical onboarding for new customers in collaboration with internal teams
- Establish and maintain relationships with key customer stakeholders and serve as a strategic advisor
- Partner with company leadership to ensure executive engagement
- Monitor customer usage and engagement, identifying opportunities for upselling, cross-selling, and renewals
- Work with Product teams to educate customers, drive product adoption, and inform future product decisions
- Identify and resolve obstacles that may impede customer success
- Use self-paced training resources to support customer education and knowledge growth
- Manage the customer lifecycle from onboarding onward
- Lead strategy sessions, architecture deep dives, training, and formal QBR meetings
- Collect and structure client feedback; track customer health and usage indicators
- Collaborate with internal teams to prioritize customer requests
- Develop and implement repeatable processes to maximize product adoption and customer outcomes
Requirements:
- 5+ years of proven experience in customer-facing roles, including Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
- Extensive experience providing Cyber/Identity solutions to big enterprise customers
- Experience interfacing with technical end customers, including IT practitioners, Developers, DevOps, and Identity & Security Teams
- Experience increasing customer satisfaction, adoption rates, and retention
- Experience building and operating in an early-stage company — highly preferred
- Ability to manage multiple account management projects simultaneously while maintaining attention to detail
- Self-motivated and detail-oriented, with strong communication and interpersonal skills
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
- Ability to collaborate across multiple teams to drive outcomes
- Ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level
Benefits:
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
- Standard benefits and equity package
- Potential merit increases based on individual or company performance, time in role, and other discretionary factors
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