Customer Success Engineer, LatAm
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Engineer supporting Mercor’s AI-powered talent platform across Latin America. Debugging web, SaaS, and AI issues while guiding talent users through the platform.
Responsibilities:
- Ensure a delightful end-to-end experience for users applying to listings, completing AI-led interviews, accepting offers, and getting paid
- Provide speedy support to talent users who encounter issues or have questions
- Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and separating UX friction, model edge cases, and system defects
- Debug the AI and SaaS stack using telemetry, logs, network inspection, and database queries
- Triage issues, escalating engineering problems and resolving others through configuration, prompt refinement, or clear user guidance
- Surface systemic patterns and product risks to engineering and product leadership
- Create documentation and runbooks to reduce repeat issues and improve resolution speed
- Communicate with precision, professionalism, and empathy
- Work directly with the engineering team
Requirements:
- Currently residing in Latin America; applicants outside Latin America will not be considered
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup
- Experience building modern web applications such as React, Node.js, Flask, or Next.js, OR 2–5 years of experience supporting customers on such web applications
- Comfortable with AI systems, including LLMs, agents, or generative models
- Experience exploring AI-tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops
- Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus
- Native English-level writing proficiency
- Ability to work 6 days per week with substantial overlap with Pacific Time (PT/PST) working hours
Benefits:
- Salary of $35K-$50K per year
- Remote work
- Referral bonus of up to $100 per successful referral (referral limits apply)
- Reasonable accommodations upon request
Similar Jobs
Customer Success Engineer – LatAm
Customer Success Engineer debugging Mercor’s AI and SaaS talent platform for Latin American users. Triaging issues, guiding users, and surfacing product risks to engineering.
Customer Success Engineer
Customer Success Engineer driving adoption, ROI, and technical success for enterprises using Cyera’s AI and data security platform. Remote Seattle role with 25–50% annual client travel.
Customer Success Engineer
Customer Success Engineer helping global enterprises adopt Cyera’s AI and data security platform. Driving onboarding, technical success, retention, expansion, and ROI.
Customer Success Engineer – LatAm
Customer Success Engineer supporting Mercor’s AI-powered talent platform across Latin America. Debugging web applications, triaging product issues, and guiding users through interviews and payments.
Customer Success Engineer
Customer Success Engineer advising Latin American customers on JetBrains developer tools. Building technical relationships, driving product adoption, and supporting account growth.
Customer Success Engineer, LatAm
Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent network. Investigating bugs, triaging engineering problems, and improving user support.
Customer Success Engineer
Customer Success Engineer enabling customers on Specright’s specification-management platform. Configuring Salesforce, integrations, and workflows to drive adoption, ROI, and expansion.
Manager, Customer Success Engineering
Customer success engineering manager leading Scale and Optimize Engineers. Driving adoption, renewals, and customer value for Palo Alto Networks’ cybersecurity solutions.
Customer Success Engineer, Part Time
Customer success and support engineer helping customers use Sciemo’s AI platform for consumer-goods planning. Running trainings, office hours, documentation, and support while turning feedback into product improvements.
Customer Success Engineer – LatAm
Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent network. Triaging bugs, supporting users, and improving AI-driven platform experiences.
Account Implementation Manager
Remote Account Implementation Manager implementing voluntary benefits groups for ManhattanLife, a health and life insurance company. Managing enrollment, billing, claims, audits, and employer-group implementations.
Area Technical Support Manager
Technical Support Manager supporting Wabtec mining truck drive systems across Chile and assigned territories. Leading commissioning, troubleshooting, warranty investigations, and fleet reliability improvements.
Customer Success Engineer – LatAm
Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent network. Investigating bugs, triaging engineering escalations, and improving user support.
Staff Customer Success Engineer
Customer Success Engineer guiding enterprise customers through Palo Alto Networks cloud security adoption. Implementing integrations, resolving support issues, and driving customer value, retention, and expansion.
Customer Success Engineer – LatAm
Customer Success Engineer supporting users of Mercor’s AI-powered talent platform across Latin America. Debugging AI and SaaS issues, triaging bugs, and improving support documentation.
Customer Success Engineer – Contract
Customer Success Engineer deploying Retell AI voice agents for enterprise customers. Building integrations, debugging production systems, and driving adoption with technical teams.
Application Engineering and Technical Support Manager
Application Engineer supporting Tecumseh’s commercial refrigeration and air-conditioning products. Providing customer technical support, sales enablement, and product improvement across German-speaking markets.
Technical Customer Success Manager
Technical Customer Success Manager guiding strategic enterprise customers using Driivz EV charging software. Driving adoption, integrations, retention, and growth across complex technical environments.
Client Success Engineer III – Advanced Support
Client Success Engineer providing advanced technical support for mPulse’s conversational AI healthcare platform. Owning escalations, troubleshooting systems, and improving reliability.
Customer Success Engineer – LatAm
Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent platform. Investigating bugs, triaging support cases, and improving user experience.